EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Cost Analysis or Assessment

Chicken or Egg: IT Services or IT Costs

drupal — Tue, 01 Nov 2005 12:34:30 -0600

How do you review operational services or activities to verify costs, value, technology, dependencies, and effectiveness? Ongoing operations account for the bulk of the IT budget. Several universities will present how they review and value "running the trains" activities. How do you cost out operational services? Can you quantify customer value? Has the technology changed?

Management by Fact: Benchmarking University IT Services

drupal — Mon, 08 Nov 2004 10:51:11 -0600

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT services provide key data. Learn about the benchmark process, metrics, and operational results. See how they can change your IT management and culture.

Winner: 2004 EDUCAUSE Quarterly Contribution of the Year Award

Comparing Delivery Costs: Online vs. Face-to-Face Courses

drupal — Mon, 23 Aug 2004 10:51:40 -0500

For the past two years, the University of Texas TeleCampus has conducted a cost study comparing the costs of delivery of a "unit of education" between online and face-to-face courses across multiple institutions. The results that will be presented are very interesting, and the process was instructive.

Counting the Costs: Strategic Application of IT to Understand University Costs

drupal — Mon, 24 Nov 2003 12:48:59 -0600

The University of Newcastle in Australia has developed a sophisticated costing model to assist in making informed strategic decisions about program offerings, resourcing, pricing, and marketing. This presentation will show the outcomes of the multidimensional model, along with the information systems and data integration underpinning the model, and will highlight the strategic value of such information.

Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized Environment

drupal — Wed, 23 Jul 2003 16:23:30 -0500

A cost-recovery unit solves problems of decentralized environments by reducing total cost to institutions, decreasing attrition, buffering periods of absence or high demand, and freeing the central IT group from unfunded departmental support mandates. Departments retain centralized IT benefits, and cancelable contracts necessitate higher client satisfaction than is found in centralized environments.