EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Outcomes Assessment

Teaching and Learning Experiences in a User-Created Virtual World

drupal — Wed, 14 Nov 2007 09:49:43 -0600

Second Life is a user-created virtual world simultaneously played by thousands of people around the world. In this session, we’ll share our experiences of teaching in Second Life. Using the interaction combinations integration model we developed as a framework, we will describe our projects, outcomes, and recommendations.

E-Portfolio for Assessment, Student Learning, and Career Development: Open Source Portfolio Applications

drupal — Tue, 13 Nov 2007 09:24:33 -0600

The Open Source Portfolio (OSP), which began as a student-centered tool promoting student learning and providing opportunities for career development and reflection, also offers features that make it an essential tool for value-added assessment, program improvement, and accreditation. This session will offer perspectives from several campuses concerning these OSP applications.

Measuring What Matters

drupal — Tue, 06 Nov 2007 11:04:17 -0600

Determining what to measure, how to measure it, and to whom to report the results can be more of an art than a science. In this session, four major research universities will address how to communicate the importance of IT to administration, outreach, teaching and learning, and research.

Data Mining as an Emerging Means of Assessing Student Learning

drupal — Tue, 30 Oct 2007 13:42:32 -0500

Routine in business, data mining has unrealized potential in education. Sophisticated educational media enable the collection of rich data streams about individual learners. Analyzing these data streams could yield formative, diagnostic information about student performance (including real-time feedback to teachers) and research findings about student behavior and learning. Session presenters will share their work exploring the educational potentials of data mining.

Service Quality Assessments with Higher Education TechQual+

drupal — Tue, 30 Oct 2007 13:42:38 -0500

The Higher Education TechQual+ Project is a nationwide effort to develop a standardized approach to outcomes-based, service-quality assessments. The instrument is delivered through the Web, shielding participants from the complexities of survey research. The presentation will cover project history, the instrument, and assessment and reporting functionality, as well as case studies of its use at several institutions.

The Role of Information Technology in an Age of Access, Affordability, and Accountability

drupal — Tue, 30 Oct 2007 13:42:34 -0500

Approximately a year ago, the Commission on the Future of Higher Education formed by U.S. Secretary of Education Margaret Spellings issued its report, A Test of Leadership: Charting the Future of U.S. Higher Education, which called for dramatic improvement in the national higher education system. Focusing on issues of access, affordability, quality, and accountability, the report outlined significant shortcomings and recommended sweeping changes. Our panelists, all members of the commission, will address issues raised in the report and the role technology can play in support of the recommendations.

Visualizing the Institutional Value of Information Services

drupal — Tue, 30 Oct 2007 13:42:36 -0500

Technology is embedded in almost every activity of higher education organizations, but the value it brings is not always readily apparent. A model under development at the University of Kansas seeks to create a visual roadmap showing the strategic relationship and impact of IT services to institutional activities and services.

Applying the IT Service CMM model in a University Service Delivery Environment

drupal — Tue, 01 Nov 2005 12:34:28 -0600

The IT Service Capability Maturity Model (ITS-CMM) is an emerging standard for assessing the capabilities of IT service organizations. We will discuss our experience in applying the ITS-CMM to an IT service delivery environment, specifically a centralized help desk. This help desk is the primary point of contact for our nearly 3,000 IT users.