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Presented at EDUCAUSE Annual Conferences and 24x7 Support

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences and 24x7 Support.

Tech Around the Clock: Expect the Unexpected with 24 x 7 Operations
Added by the EDUCAUSE Librarian
Title:Tech Around the Clock: Expect the Unexpected with 24 x 7 Operations (ID: EDU07160)
Author(s):Sheri Stahler (Temple University) and Gerald D. Hinkle (Temple University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Universities are seeing an increased demand for 24 x 7 IT operations. Temple University operates in 24-hour mode for both its help desk and student lab services. We've learned that "tech around the clock" does not mean only extra hours; it opens a new set of unexpected challenges and rewards.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07160.pdfTech around the clock
http://techcenter.temple.eduTECH Center @ Temple
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24 x 7 IT Service and Support
Added by the EDUCAUSE Librarian
Title:24 x 7 IT Service and Support (ID: EDU0438)
Author(s):Garland C. Elmore (Indiana University-Purdue University Indianapolis) and Sue B. Workman (Indiana University System)
Origin:Presented at EDUCAUSE Annual Conferences (10/20/2004)
Type:Presentations/Speeches
Abstract:Leveraging central and distributed resources, Indiana University extends 24 x 7 x 365 support to 115,000 faculty, staff, and students on all campuses. This ubiquitous environment includes the IU Knowledge Base; personal support via phone, chat, and e-mail; and a comprehensive Web site that provides access to services and thousands of pages of guided support.
View this resource:
http://www.educause.edu/ir/library/ra/EDU0438.ram
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