http://connect.educause.edu/browse/content/lib_item/4942,5226 http://connect.educause.edu/browse/content/lib_item/4942,5226 http://connect.educause.edu/educause/images/e_rss.png events, concepts, and conversation from EDUCAUSE The EDUCAUSE Podcast Crew EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. http://connect.educause.edu/browse/content/node/691/list/feed Recent library resources tagged with Presented at EDUCAUSE Annual Conferences and 24x7 Support. en http://connect.educause.edu/display/45512 <p>Universities are seeing an increased demand for 24 x 7 IT operations. Temple University operates in 24-hour mode for both its help desk and student lab services. We've learned that &quot;tech around the clock&quot; does not mean only extra hours; it opens a new set of unexpected challenges and rewards.</p> 24x7 Support EDUCAUSE2007 Help Desk Presentations/Speeches Presented at EDUCAUSE Annual Conferences Wed, 07 Nov 2007 13:04:28 -0600 drupal 45512 at http://connect.educause.edu http://connect.educause.edu/display/38366 Leveraging central and distributed resources, Indiana University extends 24 x 7 x 365 support to 115,000 faculty, staff, and students on all campuses. This ubiquitous environment includes the IU Knowledge Base; personal support via phone, chat, and e-mail; and a comprehensive Web site that provides access to services and thousands of pages of guided support. http://connect.educause.edu/display/38366#comments 24x7 Support Support Services Presentations/Speeches Presented at EDUCAUSE Annual Conferences Real Audio/Video Thu, 19 Aug 2004 17:05:39 -0500 drupal 38366 at http://connect.educause.edu