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Presented at EDUCAUSE Annual Conferences and Outsourcing

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences and Outsourcing.

The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
Added by the EDUCAUSE Librarian
Title:The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey (ID: EDU07267)
Author(s):Mark C. Sheehan (EDUCAUSE)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT help desk literature, ECAR has developed a robust view of the state of the practice in this highly significant service area.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07267.ppsThe IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
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Send to a Friend  485 reads

Outsourcing Student E-Mail and Other Collaboration Services
Added by the EDUCAUSE Librarian
Title:Outsourcing Student E-Mail and Other Collaboration Services (ID: EDU07204)
Author(s):Wendy Woodward (Northwestern University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

This session will discuss Northwestern University's recent investigation to determine which external vendor might be suitable to provide e-mail and other student collaboration services for our student community. The process included vendor review and hours of working through the institutional process to arrive at an acceptable conclusion.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07204.pdfOutsourcing Student & Other Collaboration Services
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Send to a Friend  496 reads

Application Service Providers and Outsourcing: Protect Your Assets
Added by the EDUCAUSE Librarian
Title:Application Service Providers and Outsourcing: Protect Your Assets (ID: EDU06243)
Author(s):Theresa Rowe (Oakland University)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:Universities are selecting more application service provider or hosted solutions. Rather than implementing the system, IT staff members instead manage vendor relationships and contracts. Effective vendor management, contract language interpretation, contract performance tracking, and vendor negotiation skills are valued in a successful outsourcing environment and will be discussed in this presentation.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU06243.ppsASPs and Hosting
http://www.educause.edu/ir/library/powerpoint/EDU06243.ppsHosting and ASPs
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Dealing with Printing Services
Added by the EDUCAUSE Librarian
Title:Dealing with Printing Services (ID: EDU06084)
Author(s):Blanca Ivonne Castro Lopez (Tecnologico de Monterrey), Francisco José Camargo Santacruz (Tecnologico de Monterrey), and Alejandra Ocariz Villasenor (Tecnologico de Monterrey)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:Share the outsourcing selection experience in order to implement an integrated, effective, and efficient printing service for more than 3 million pages per year. Avoid the hard way to change administrative paradigms of the implementation process.
View this resource:
http://www.cem.itesm.mx/di/[Off site]
http://www-cdn.educause.edu/ir/library/multimedia/EDU06084A.jpg
http://www-cdn.educause.edu/ir/library/multimedia/EDU06084B.jpg
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Letting Go of ResNet
Added by the EDUCAUSE Librarian
Title:Letting Go of ResNet (ID: EDU06231)
Author(s):Edwin W. Fuller (Ithaca College), Anthony Hambey (Birmingham-Southern College), and Robert C. Paver (Southwestern University)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:Presenters from three schools, Southwestern University, Ithaca College, and Birmingham-Southern College, will discuss how their ResNets had become a drain on money, staff, and bandwidth. By outsourcing their ResNets, they are able to control the costs of managing a ResNet and to reclaim valuable IT resources.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU06231.pdfLetting Go of ResNet
http://www.educause.edu/ir/library/powerpoint/EDU06231.ppsLetting Go of ResNet
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Outsource This!: Broaden Support and Reduce Staff Burnout
Added by the EDUCAUSE Librarian
Title:Outsource This!: Broaden Support and Reduce Staff Burnout (ID: EDU03130)
Author(s):Joelle Faulks (Colgate University) and Ross Miller (Colgate University)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:Faced with shrinking resources, rising service expectations, and burned-out tier 1 staff, support services are asking "How can we do more with less and remain effective?" This session covers Colgate's process of outsourcing tier 1 support as viewed from multiple perspectives, from the idea stage through implementation and evaluation.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU03130.pps
http://www.educause.edu/ir/library/ra/EDU03130.ram
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From E-Commerce to E-Everything: Applying E-Business Models in the University Setting
Added by the EDUCAUSE Librarian
Title:From E-Commerce to E-Everything: Applying E-Business Models in the University Setting (ID: EDU0184)
Author(s):Todd Lindley (Western Illinois University)
Origin:Presented at EDUCAUSE Annual Conferences (2001)
Type:Presentations/Speeches
Abstract:Universities sell everything from bumper stickers to textbooks. When should an e-commerce Web site be established? Should it be outsourced or created from within? WIU wrestled with these issues two years ago and decided to attack the problem with custom solutions. Results exceeded expectations, while cost has been lower than expected.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU0184.pps
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Funding IT: When Does Outsourcing Make Sense?
Added by the EDUCAUSE Librarian
Title:Funding IT: When Does Outsourcing Make Sense? (ID: EDU0073)
Author(s):Alan McCord (University of Michigan-Ann Arbor)
Origin:Presented at EDUCAUSE Annual Conferences (2000)
Type:Presentations/Speeches
Abstract:Many institutions struggle with funding IT infrastructure, services, and strategic projects. Outsourcing can address both service delivery and funding, but care must be exercised to find outsourcing opportunities that best match institutions to vendors. At this roundtable, participants will explore the advantages and disadvantages of outsourcing, and will share their experiences in selecting and administering outsourcing relationships.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU0073.pdf
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Internal Outsourcing: Leverage Resources and Maintain Control
Added by the EDUCAUSE Librarian
Title:Internal Outsourcing: Leverage Resources and Maintain Control (ID: EDU0029)
Origin:Presented at EDUCAUSE Annual Conferences (2000)
Type:Articles, Papers, and Reports
Abstract:Wise technology decisions are continually needed to support rapidly changing campus environments. Learn how seven diverse Florida Community Colleges combine fiscal and human resources, producing campuses with more advanced, better-managed technology. Specialized design teams combine end-user architects with technical experts to propel the colleges forward to support eApplications.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU0029.pdf
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