EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Outsourcing

The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey

drupal — Tue, 06 Nov 2007 11:04:17 -0600

This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT help desk literature, ECAR has developed a robust view of the state of the practice in this highly significant service area.

Outsourcing Student E-Mail and Other Collaboration Services

drupal — Tue, 30 Oct 2007 13:42:36 -0500

This session will discuss Northwestern University's recent investigation to determine which external vendor might be suitable to provide e-mail and other student collaboration services for our student community. The process included vendor review and hours of working through the institutional process to arrive at an acceptable conclusion.

Application Service Providers and Outsourcing: Protect Your Assets

drupal — Wed, 18 Oct 2006 15:56:48 -0500

Universities are selecting more application service provider or hosted solutions. Rather than implementing the system, IT staff members instead manage vendor relationships and contracts. Effective vendor management, contract language interpretation, contract performance tracking, and vendor negotiation skills are valued in a successful outsourcing environment and will be discussed in this presentation.

Dealing with Printing Services

drupal — Wed, 18 Oct 2006 15:56:43 -0500

Share the outsourcing selection experience in order to implement an integrated, effective, and efficient printing service for more than 3 million pages per year. Avoid the hard way to change administrative paradigms of the implementation process.

Letting Go of ResNet

drupal — Wed, 18 Oct 2006 15:56:48 -0500

Presenters from three schools, Southwestern University, Ithaca College, and Birmingham-Southern College, will discuss how their ResNets had become a drain on money, staff, and bandwidth. By outsourcing their ResNets, they are able to control the costs of managing a ResNet and to reclaim valuable IT resources.

Outsource This!: Broaden Support and Reduce Staff Burnout

drupal — Fri, 25 Jul 2003 14:18:46 -0500

Faced with shrinking resources, rising service expectations, and burned-out tier 1 staff, support services are asking "How can we do more with less and remain effective?" This session covers Colgate's process of outsourcing tier 1 support as viewed from multiple perspectives, from the idea stage through implementation and evaluation.

From E-Commerce to E-Everything: Applying E-Business Models in the University Setting

drupal — Tue, 11 Dec 2001 14:16:29 -0600

Universities sell everything from bumper stickers to textbooks. When should an e-commerce Web site be established? Should it be outsourced or created from within? WIU wrestled with these issues two years ago and decided to attack the problem with custom solutions. Results exceeded expectations, while cost has been lower than expected.

Funding IT: When Does Outsourcing Make Sense?

drupal — Mon, 11 Dec 2000 15:24:42 -0600

Many institutions struggle with funding IT infrastructure, services, and strategic projects. Outsourcing can address both service delivery and funding, but care must be exercised to find outsourcing opportunities that best match institutions to vendors. At this roundtable, participants will explore the advantages and disadvantages of outsourcing, and will share their experiences in selecting and administering outsourcing relationships.

Internal Outsourcing: Leverage Resources and Maintain Control

drupal — Mon, 30 Oct 2000 16:53:21 -0600

Wise technology decisions are continually needed to support rapidly changing campus environments. Learn how seven diverse Florida Community Colleges combine fiscal and human resources, producing campuses with more advanced, better-managed technology. Specialized design teams combine end-user architects with technical experts to propel the colleges forward to support eApplications.