Presented at EDUCAUSE Annual Conferences and Faculty Computing Support

This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across different types of institutions. This year more than 940 institutions participated in this collaborative effort. A discussion period will conclude this session to understand concerns and issues from the audience, as well as discussion of future directions.

Far from being strangers to the power of search engines and knowledge bases, members of the academy increasingly demand sophistication, depth, breadth, and efficiency in retrieving localized technical support. In response, LSU developed GROK, a knowledge base with a mobile device interface, multimedia features, and a collaborative authoring environment.

The adage goes, "It's harder to facilitate change in higher education than to move a graveyard." This session will describe such a change: one university's merger of educational technology with traditional faculty development resources to provide a single point of service to enhance teaching and learning.

McGill University's unique, individualized, and scalable learner-centered approach to training and support has helped over a thousand faculty successfully transition from one learning management system to another in an academic year. This session will offer learner-centered training and support strategies and lessons learned from our transition.