EDUCAUSE | Open Source and IT Governance

Queensland University of Technology: Three Generations of IT Governance (and Counting)

ckeller — Fri, 25 Jul 2008 17:18:43 -0500

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of Queensland University of Technology (QUT) to demonstrate how the underlying elements of a mature governance process facilitate the strategic development of information technology (IT) services. QUT has carried on a sustained program of IT governance development for almost a decade, in order to create a mature set of institutional supports, a layered advisory and decision-making structure that feeds innovation, and a network of involved governance participants, with the ultimate goal of developing a set of optimal IT services for the university. Characterized as "relationships underpinned by light-weight process frameworks in order to extract value from technology tools," QUT's IT governance structure relies on engaged people who drive the process as well as the project management and financial tools that assist with decision making.

Citation for this work: Pirani, Judith A., and Gail Salaway. "Queensland University of Technology: Three Generations of IT Governance (and Counting)" (Case Study 4). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

Reforming IT Governance at Berkeley: Introducing an Enterprise Perspective to a Decentralized Organization

ckeller — Fri, 25 Jul 2008 17:07:47 -0500

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of the University of California Berkeley to demonstrate how a large, decentralized research university approaches a complete rethinking of a campus information technology (IT) governance structure and the steps taken to initiate the transition to the new structure.

Citation for this work: Spicer, Donald Z., and Judith A. Pirani. "Reforming IT Governance at Berkeley: Introducing an Enterprise Perspective to a Decentralized Organization" (Case Study 3). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

Happy Families, Good Fences, and Winning IT Collaborations

ckeller — Tue, 22 Jul 2008 10:12:46 -0500

This ECAR research bulletin introduces the Amherst H. Wilder Foundation research on successful collaborative practices in the context of higher education. It details 20 collaborative success factors and maps them to relevant examples gleaned from research on IT collaboration conducted by ECAR.

Citation for this work: Pirani, Judith A., and Toby D. Sitko. “Happy Families, Good Fences, and Winning IT Collaborations” (Research Bulletin, Issue 15). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

Recasting the Centralization-Decentralization Debate: Advancing the Innovation Support Cycle

gdobbin — Tue, 13 May 2008 08:33:06 -0500

This research bulletin explores the importance of focusing on innovation in decision-making about IT. Acknowledging the apparent dichotomy between the efficient use of resources in a centralized IT model and the effective application of IT resources toward innovative research and pedagogy, the bulletin presents a model for IT service delivery that can be used or adapted in colleges and universities.

Citation for this work: Frederick, Lawrence W. “Recasting the Centralization–Decentralization Debate: Advancing the Innovation Support Cycle” (Research Bulletin, Issue 10). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

The Kuali Group: Effective Practices and Structures Foster a Successful Collaboration

ckeller — Wed, 12 Sep 2007 13:53:04 -0500

This case study complements the 2007 ECAR study by Philip J. Goldstein, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources. Researchers undertook this case study to understand the methods and practices used to manage ongoing collaborative activity and how the Kuali group partners plan for the sustainability of their collaboration. The case study highlights the collaborative nature of the Kuali Project to meet its goal of building a suite of administrative software, rather than the project’s history, structure, or operations.

Multi-Institutional IT Collaboration

ckeller — Wed, 27 Jun 2007 10:35:00 -0500

Presentation at the Sixth Annual ECAR/HP Summer Symposium for Higher Education IT Executives, June 11-13, 2007, Boulder, Colorado. In 2006, ECAR distributed three surveys: the first was designed simply to ascertain whether the responding institution collaborated in significant ways; the second asked responding collaborators to describe their experiences, views, outcomes, concerns, and readiness with and for collaborations; and the third asked self-identified non-collaborators in IT to describe the barriers to collaboration they face, the cultural assumptions and beliefs of their institutions, and their views about the possible future for IT collaboration at their institutions. The survey responses offer a rich snapshot of how and when colleges and universities collaborate, the nature of the collaborations themselves, and a sense of the effectiveness of IT collaborations in higher education.

IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources - Key Findings

ckeller — Mon, 25 Jun 2007 15:09:11 -0500

This document presents the key findings from the 2007 ECAR study, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources. The study explores multi-institutional collaboration in terms of the types of information technology (IT) collaborations in higher education and the practices associated with positive outcomes. It is based on a literature review to identify issues and develop research questions; a screening survey of 586 colleges and universities to distinguish collaborators from non-collaborators; a follow-up survey tailored for 157 institutions presently engaged in at least one form of collaboration and a separate follow-up survey tailored for 113 institutions that have elected not to participate in IT collaborations; qualitative interviews with IT leaders from 30 institutions including both collaborators and non-collaborators; consultation with a select group of chief information officers who are extensively engaged in collaboration; and two in-depth case studies that look at how collaborators form, manage, and sustain their ventures.

IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources Roadmap

ckeller — Mon, 25 Jun 2007 15:27:13 -0500

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2007 study, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources. The study explores multi-institutional collaboration in terms of the types of information technology (IT) collaborations in higher education and the practices associated with positive outcomes. It is based on a literature review to identify issues and develop research questions; a screening survey of 586 colleges and universities to distinguish collaborators from non-collaborators; a follow-up survey tailored for 157 institutions presently engaged in at least one form of collaboration and a separate follow-up survey tailored for 113 institutions that have elected not to participate in IT collaborations; qualitative interviews with IT leaders from 30 institutions including both collaborators and non-collaborators; consultation with a select group of chief information officers who are extensively engaged in collaboration; and two in-depth case studies that look at how collaborators form, manage, and sustain their ventures.

IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources

ckeller — Fri, 22 Jun 2007 17:08:10 -0500

This 2007 ECAR research study explores multi-institutional collaboration in terms of the types of information technology (IT) collaborations in higher education and the practices associated with positive outcomes. The study is based on a literature review to identify issues and develop research questions; a screening survey of 586 colleges and universities to distinguish collaborators from non-collaborators; a follow-up survey tailored for 157 institutions presently engaged in at least one form of collaboration and a separate follow-up survey tailored for 113 institutions that have elected not to participate in IT collaborations; qualitative interviews with IT leaders from 30 institutions including both collaborators and non-collaborators; consultation with a select group of chief information officers who are extensively engaged in collaboration; and two in-depth case studies that look at how collaborators form, manage, and sustain their ventures. A corporate edition is available here.

IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources - Corporate Edition

ckeller — Fri, 22 Jun 2007 17:02:20 -0500