Open Source and Case Studies

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of Queensland University of Technology (QUT) to demonstrate how the underlying elements of a mature governance process facilitate the strategic development of information technology (IT) services. QUT has carried on a sustained program of IT governance development for almost a decade, in order to create a mature set of institutional supports, a layered advisory and decision-making structure that feeds innovation, and a network of involved governance participants, with the ultimate goal of developing a set of optimal IT services for the university. Characterized as "relationships underpinned by light-weight process frameworks in order to extract value from technology tools," QUT's IT governance structure relies on engaged people who drive the process as well as the project management and financial tools that assist with decision making.

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of the University of California Berkeley to demonstrate how a large, decentralized research university approaches a complete rethinking of a campus information technology (IT) governance structure and the steps taken to initiate the transition to the new structure.

Citation for this work: Spicer, Donald Z., and Judith A. Pirani. "Reforming IT Governance at Berkeley: Introducing an Enterprise Perspective to a Decentralized Organization" (Case Study 3). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

This case study complements the 2007 ECAR study by Philip J. Goldstein, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources. Researchers undertook this case study to understand the methods and practices used to manage ongoing collaborative activity and how the Kuali group partners plan for the sustainability of their collaboration. The case study highlights the collaborative nature of the Kuali Project to meet its goal of building a suite of administrative software, rather than the project’s history, structure, or operations.

This case study depicts the formation, characteristics, and organizational success factors of Georgetown University's Advanced Research Computing (ARC) division. In collaboration with university researchers, ARC provides a range of services from computational support to multi-layered, multi-institutional support for research. A companion to ECAR's 2006 research study, IT Engagement in Research: A Baseline Study, this case study describes how Georgetown created a unique, collaborative, shared-cost IT division specifically for university researchers that now provides a secure environment for computational equipment and increases Georgetown's grant and fundraising competitiveness.

In higher education, team-based, collaborative research activities, call for new modalities and methods of investigation. Calit2 is responding to this challenge by creating a next-generation research environment that includes a range of technical and nontechnical systems to foster large-scale, multidisciplinary collaborations in innovative ways. This case study explores the breadth and depth of this extensive initiative, including how Calit2 is experimenting with multiple technological methodologies to support locally based, distributed, and virtual research collaborations.