Metrics

Evaluating the IT department from the customers’ point of view determines strengths and weaknesses in IT performance

Determining what to measure, how to measure it, and to whom to report the results can be more of an art than a science. In this session, four major research universities will address how to communicate the importance of IT to administration, outreach, teaching and learning, and research.

An announcement from Blackboard, a collection of studies and new techniques all attempt to improve, and assess, what students are learning online.

Campus IT leaders are responsible for providing a view of the technology changes that are coming over the horizon and a vision of where the “ship” of IT should be headed. The retiring EDUCAUSE president offers ten nautical maxims for charting this course for higher education IT.

Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show "hard numbers" for IT services takes a good deal of thought and planning. This session will discuss one way to achieve the desired measurement objectives.

This research bulletin describes guiding leadership principles for CIOs and suggests how metrics can be used to measure the impact they have on motivation, staff satisfaction, turnover rates, customer satisfaction, and the ability to execute.

Measuring and improving your organization's capacity to design, implement, and manage effective IT processes amplifies your staff's talents.