EDUCAUSE | Metrics

IT Metrics

drupal — Tue, 04 Nov 2008 07:45:45 -0600

This group focuses on developing, collecting, and reporting IT metrics, leveraging peer efforts, and identifying benchmarks to improve the overall performance of IT departments. Frequently used metrics are customers' feedback on IT services, balanced with internally recorded metrics of actual customer IT services usage. A constant goal of this group is to assist others in implementing metrics in a more rigorous, meaningful, and timely manner.

Applying a Metrics Report Card

elilly — Mon, 14 Apr 2008 10:41:45 -0500

Evaluating the IT department from the customers’ point of view determines strengths and weaknesses in IT performance

New Constituent Groups Form: Emergency Communications and IT Metrics

cluckett — Tue, 05 Feb 2008 13:00:22 -0600

EDUCAUSE invites subscribers to join two new online discussion groups: Emergency Communications and IT Metrics. The Emergency Communications CG is led by Andrew Vernon, University of Massachusetts Amherst. The IT Metrics CG is led by Martin Klubeck, University of Notre Dame. Browse the full list of constituent and discussion groups.

E07 Podcast: Measuring What Matters

kellywalker — Tue, 20 Nov 2007 11:27:33 -0600

This 24-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Craig Blaha, Manager of Special Projects, University of Texas at Austin, and David Burns, Director, Computer Services, University of Texas at Austin speaking on Measuring What Matters.

The session abstract:

Determining what to measure, how to measure it, and to whom to report the results can be more of an art than a science. In this session, four major research universities will address how to communicate the importance of IT to administration, outreach, teaching and learning, and research.

Measuring What Matters

drupal — Tue, 06 Nov 2007 11:04:17 -0600

Online Education: Tailoring, Measuring and ‘Bridging’

ckeller — Mon, 29 Oct 2007 09:54:15 -0500

An announcement from Blackboard, a collection of studies and new techniques all attempt to improve, and assess, what students are learning online.

Winds of Change: Charting the Course for IT in the Twenty-First Century

ckeller — Mon, 08 Oct 2007 11:58:26 -0500

Campus IT leaders are responsible for providing a view of the technology changes that are coming over the horizon and a vision of where the “ship” of IT should be headed. The retiring EDUCAUSE president offers ten nautical maxims for charting this course for higher education IT.

Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT

drupal — Fri, 29 Jun 2007 14:19:40 -0500

Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show "hard numbers" for IT services takes a good deal of thought and planning. This session will discuss one way to achieve the desired measurement objectives.

The Ten Habits of a Caring Organization: Principles-Based Leadership

drupal — Fri, 20 Apr 2007 14:05:53 -0500

This research bulletin describes guiding leadership principles for CIOs and suggests how metrics can be used to measure the impact they have on motivation, staff satisfaction, turnover rates, customer satisfaction, and the ability to execute.

Building a Process-Savvy Organization

drupal — Wed, 07 Feb 2007 11:08:26 -0600

Measuring and improving your organization's capacity to design, implement, and manage effective IT processes amplifies your staff's talents.