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Change Management

Recent resources tagged with Change Management.

ITIL Service Management Practices: Third Time’s the Charm
Added by the EDUCAUSE Librarian
Title:ITIL Service Management Practices: Third Time’s the Charm (ID: ERS0804)
Author(s):Michael Disabato (Burton Group)
Origin:Documents Contributed by ECAR, Research Studies (07/07/2008)
Type:Articles, Papers, and Reports
Abstract:

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL have become widely known and continue to grow as the community of practice matures. Most institutions using ITIL started with version 2 and are in the midst of their adoption process. Version 3 represents a significant change in the architecture of ITIL. ITIL version 3 aligns service management with evolving business environments, rapidly advancing technology, compliance requirements, and governance models, and it shifts ITIL from a process focus to a lifecycle focus. This research from the Burton Group discusses the notable shift in terms of how IT is viewed in the overall context of the institution.

Links to documents within this file might require secure access to restricted Web sites.

View this resource:
http://www.educause.edu/ir/library/pdf/ecar_so/ers/ers0804/rs/ERS0804.pdf
This publication is currently password protected. All faculty, staff, and students from institutions that have subscribed to ECAR at the ECAR Participating, Comprehensive Content, Corporate, and Research Studies Package levels are authorized to access this publication by using their EDUCAUSE personal profile.
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Organizing a Campus Change: Planning for Identity and Access Management Improvements at UF
Added by the EDUCAUSE Librarian
Title:Organizing a Campus Change: Planning for Identity and Access Management Improvements at UF (ID: SER08055)
Author(s):Michael Conlon (University of Florida)
Origin:Presented at Southeast Regional Conferences (06/02/2008)
Type:Presentations/Speeches
Abstract:

Leading change across distributed IT service providers requires extensive engagement. Implementing identity and access management (IAM) changes requires involvement of a broad spectrum of constituents. Using techniques developed during ERP and other large-scale change initiatives, we engage the university community in developing requirements and architecture for successful IAM changes.

View this resource:
http://www.educause.edu/ir/library/powerpoint/SER08055A.pps
http://www.educause.edu/ir/library/word/SER08055B.docShibboleth charter
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Learning Landscape Project highlighted in report on widening access to higher education
Created by Catherine Howell (University of Cambridge) on May 08, 2008

At CARET, we're proud that the Learning Landscape Project has been highlighted in a recent report on widening participation in higher education, from the Von Hügel Institute at St Edmund’s College. Written by Michael Watts, David Bridges and Jonathan Eames, the report is titled “Widening Participation and Encounters with the Pedagogies of Higher Education” (2008), and was produced with funding from Aimhigher. Aimhigher is a national-level, government-funded education programme, run by the Higher Education Funding Council for England (HEFCE), with support from the Department for Innovation, Universities and Skills (DIUS).

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catherine's blog  Login to post comments  Read more  Send to Friend  528 reads

What NERCOMP Innovators Can Learn from Hollywood
Added by the EDUCAUSE Librarian
Title:What NERCOMP Innovators Can Learn from Hollywood (ID: NCP08033)
Author(s):Scott Kirsner (Boston Globe)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Technology innovators sometimes expect that users will embrace new ideas and new tools with open arms. In reality, most innovations are met with hostility and indifference, and it can take a lengthy campaign to persuade organizations to change the way they work. In an illustrated spin through Hollywood history, journalist and author Scott Kirsner will demonstrate how innovators like Pixar, George Lucas, and Bing Crosby (yes, "Mr. White Christmas") have changed the movie industry while facing enormous resistance. He'll also describe the three kinds of people that exist in every organization and some of the key reasons people tend to rebel (or go into a shell) when confronted with a new piece of technology.

View this resource:
http://connect.educause.edu/blog/gbayne/podcastwhatinnovator/46455Podcast for Session
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Top-Ten IT Issues, 2008
Added by the EDUCAUSE Librarian
Title:Top-Ten IT Issues, 2008 (ID: ERM0831)
Author(s):Debra H. Allison (Miami University) and Peter B. DeBlois (EDUCAUSE)
Origin:EDUCAUSE Review Articles (05/07/2008)
Type:Articles, Papers, and Reports
Abstract:

EDUCAUSE presents the top-ten IT-related issues in terms of strategic importance to the institution, as revealed by the ninth annual EDUCAUSE Current Issues Survey. This year, Security moves back to the top of the list.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0831.pdf
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Current Issues Survey Report, 2008
Added by the EDUCAUSE Librarian
Title:Current Issues Survey Report, 2008 (ID: EQM0823)
Author(s):Debra H. Allison (Miami University) and Peter B. DeBlois (EDUCAUSE)
Origin:EDUCAUSE Quarterly Articles (05/05/2008)
Type:Articles, Papers, and Reports
Abstract:

Security and ERP Systems are numbers 1 and 2; Infrastructure rises; Change Management, E-Learning, and Staffing move into top ten

View this resource:
http://www.educause.edu/ir/library/pdf/EQM0823.pdf
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IT Security Officer Survey
Added by the EDUCAUSE Librarian
Title:IT Security Officer Survey (ID: ESI08B)
Author(s):Marilu Goodyear (University of Kansas)
Origin:Documents Contributed by ECAR, Survey Instruments (04/09/2008)
Type:Surveys
Abstract:

This April 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of information security officers in higher education. It seeks to understand the important characteristics and career paths of those engaged in day-to-day IT security management in colleges and universities.

How To Cite This Work: EDUCAUSE Center for Applied Research. "IT Security Officer Survey" (Survey Instrument). Boulder, CO: ECAR, 2008, available from http://www.educause.edu/ecar.

View this resource:
http://www.educause.edu/ir/library/pdf/SI/ESI08B.pdf
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ELI Annual Video: Connectivism
Created by Gerry Bayne (EDUCAUSE) on January 29, 2008

Video and slides for this presentation can be found here. The speech is by George Siemens, Associate Director of the Learning Technologies Centre at the University of Manitoba. This plenary session is entitled, "Connectivism".

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gbayne's blog  Login to post comments  Read more  Send to Friend  302 reads

ELI Podcast: Connectivism
Created by Gerry Bayne (EDUCAUSE) on January 29, 2008

In this 58 minute podcast, we feature a session by George Siemens, Associate Director for the Learning Technologies Centre at the University of Manitoba, entitled, "Connectivism". This speech was recorded at the ELI 2008 Meeting in San Antonio, Texas.

The waves of technological and social change have eroded the effectiveness of traditional views regarding what, how, and why to educate. To effectively educate learners, fundamental assertions need to be rethought: the design of schools and curriculum, the nature of knowledge in a connected world, the relationship between educator and learner, the means and methods of authenticating information and knowledge, and, perhaps most significantly, what it means “to know” in complex, rapidly developing, and chaotic environments. This session will present connectivism as a theory of learning that can bridge the rift between traditional and new educational approaches to prepare learners for the tomorrow they will inherit.

 

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gbayne's blog  Login to post comments  1 attachment  Send to Friend  703 reads

Strategies for Anticipating and Adapting to Institutional Change
Added by the EDUCAUSE Librarian
Title:Strategies for Anticipating and Adapting to Institutional Change (ID: MAC08064)
Author(s):Lisa A. Stephens (University at Buffalo) and Joan Falkenberg Getman (Cornell University)
Origin:Presented at Mid-Atlantic Regional Conferences (01/15/2008)
Type:Presentations/Speeches
Abstract:

When senior leadership changes, reorganization often follows. This presentation will describe the skills and strategies that were developed and used at both the personal and professional levels to understand and adapt to institutional change.

View this resource:
http://www.educause.edu/ir/library/powerpoint/MAC08064A.ppsPPT Presentation
http://www.educause.edu/ir/library/word/MAC08064B.docPresentation Reading Resources
http://hbswk.hbs.edu/archive/2064.htmlManaging the Whitespace
[Off site]
http://www.tablegroup.comPatrick Lencioni Resources
[Off site]
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