Change Management and Articles, Papers, and Reports

Adopting an open source learning management system combined benefits and challenges, with lessons for change management.

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL have become widely known and continue to grow as the community of practice matures. Most institutions using ITIL started with version 2 and are in the midst of their adoption process. Version 3 represents a significant change in the architecture of ITIL. ITIL version 3 aligns service management with evolving business environments, rapidly advancing technology, compliance requirements, and governance models, and it shifts ITIL from a process focus to a lifecycle focus. This research from the Burton Group discusses the notable shift in terms of how IT is viewed in the overall context of the institution.

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EDUCAUSE presents the top-ten IT-related issues in terms of strategic importance to the institution, as revealed by the ninth annual EDUCAUSE Current Issues Survey. This year, Security moves back to the top of the list.

Security and ERP Systems are numbers 1 and 2; Infrastructure rises; Change Management, E-Learning, and Staffing move into top ten.

This research bulletin describes guiding leadership principles for CIOs and suggests how metrics can be used to measure the impact they have on motivation, staff satisfaction, turnover rates, customer satisfaction, and the ability to execute.

The author discusses how leaders who can inspire an organization will allow change to happen, growth to occur and improvement to continue.

As both of the reviewers note, these two books are both geared toward providing suggestions and strategies to the IT manager. The first review on The Visible Ops Handbook: Starting ITIL in 4 Practical Steps, notes that this book is an invaluable guide to IT change management. The second review is on Student Information Systems: A Guide to Implementation Success, which discusses how to navigate the implentation process of a student information system (SIS).

An agreed-upon framework of competencies expected of managers supports the IT organization in its role of change agent on campus.

Developing online courses in a traditional academic department requires sensitive management of the change process.