Change Management and Presentations/Speeches

Leading change across distributed IT service providers requires extensive engagement. Implementing identity and access management (IAM) changes requires involvement of a broad spectrum of constituents. Using techniques developed during ERP and other large-scale change initiatives, we engage the university community in developing requirements and architecture for successful IAM changes.

Technology innovators sometimes expect that users will embrace new ideas and new tools with open arms. In reality, most innovations are met with hostility and indifference, and it can take a lengthy campaign to persuade organizations to change the way they work. In an illustrated spin through Hollywood history, journalist and author Scott Kirsner will demonstrate how innovators like Pixar, George Lucas, and Bing Crosby (yes, "Mr. White Christmas") have changed the movie industry while facing enormous resistance. He'll also describe the three kinds of people that exist in every organization and some of the key reasons people tend to rebel (or go into a shell) when confronted with a new piece of technology.

When senior leadership changes, reorganization often follows. This presentation will describe the skills and strategies that were developed and used at both the personal and professional levels to understand and adapt to institutional change.

ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.

Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.

After years of dynamic technological change, current economic circumstances continue to necessitate ever more transformation. Pressing needs to reformulate budgets, strategic plans, and organizational patterns require leadership at all levels of an organization, in informal as well as formal networks. This meeting will explore ideas and best practices for managing in our present climate.

Those of us in the world of higher education technology services find ourselves entwined with change. Our role usually involves facilitating change across the campus community. We force change on others, but do we embrace it ourselves? This presentation will propose fundamental strategies IT departments can employ to improve their employee climate.

Florida State University has used business intelligence to reengineer much of our admissions processes, including decision processing, back-office workflow, data auditing, and reporting. Leveraging data gives us a strategic advantage in managing head count, quality, and diversity. We will discuss data uses, as well as organizational and process change.

The impact of Hurricanes Katrina and Rita on LSU was life altering. The reinvention of an information systems unit that had seen little rapid change in 20 years took on a new sense of urgency. This presentation will describe the imperative and the approach to changing administrative computing at LSU.