Change Management and Security Management

EDUCAUSE presents the top-ten IT-related issues in terms of strategic importance to the institution, as revealed by the ninth annual EDUCAUSE Current Issues Survey. This year, Security moves back to the top of the list.

Security and ERP Systems are numbers 1 and 2; Infrastructure rises; Change Management, E-Learning, and Staffing move into top ten.

This April 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of information security officers in higher education. It seeks to understand the important characteristics and career paths of those engaged in day-to-day IT security management in colleges and universities.

Citation for this work: EDUCAUSE Center for Applied Research. "IT Security Officer Survey" (Survey Instrument). Boulder, CO: ECAR, 2008, available from http://www.educause.edu/ecar.

ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.