| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 97 |
| Library Item | Student Workers in Educational Technology Support | Articles, Papers, and Reports | 2007 | 689 |
| Library Item | Maximizing Student Teams to Support IT | Articles, Papers, and Reports | 2007 | 890 |
| Library Item | Cultivating an Agile Workplace: When Eight-to-Five meets the Net Gen Worker | Presentations/Speeches | 2007 | 608 |
| Library Item | Dorm geek, unsung hero | Articles, Papers, and Reports | 2006 | 1484 |
| Library Item | Building a Community of Student Employees | Articles, Papers, and Reports | 2005 | 2704 |
| Library Item | Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff | Presentations/Speeches | 2005 | 2583 |
| Library Item | IT Staffing on the FastTrack | Articles, Papers, and Reports | 2001 | 4617 |
