| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 112 |
| Library Item | Improving Help Desk Performance | Presentations/Speeches | 2008 | 151 |
| Library Item | Leveraging Student Project Teams for Individual Growth and Organizational Needs | Presentations/Speeches | 2008 | 27 |
| Library Item | Adding Fun and Games to Training Programs | Presentations/Speeches | 2007 | 621 |
| Library Item | Tools for Help Desk Management: Assessment and Guidance | Presentations/Speeches | 2007 | 1636 |
| Library Item | TechConnect: Student-to-Student Technical Help | Presentations/Speeches | 2005 | 2206 |
