| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 95 |
| Library Item | Wikis and Emergent Roles for Teaching and Learning | Presentations/Speeches | 2008 | 111 |
| Library Item | Improving Help Desk Performance | Presentations/Speeches | 2008 | 137 |
| Library Item | Leveraging Student Project Teams for Individual Growth and Organizational Needs | Presentations/Speeches | 2008 | 21 |
| Library Item | Cultivating an Agile Workplace: When Eight-to-Five meets the Net Gen Worker | Presentations/Speeches | 2007 | 603 |
| Library Item | Adding Fun and Games to Training Programs | Presentations/Speeches | 2007 | 553 |
| Library Item | ResNet 2007 Program Proceedings | Presentations/Speeches | 2007 | 1159 |
| Library Item | Tools for Help Desk Management: Assessment and Guidance | Presentations/Speeches | 2007 | 1621 |
| Library Item | Student Employment Management System (SEMS) | Presentations/Speeches | 2005 | 2341 |
| Library Item | TechConnect: Student-to-Student Technical Help | Presentations/Speeches | 2005 | 2206 |
| Library Item | TechConnect: Student-to-Student Technical Help | Presentations/Speeches | 2005 | 2545 |
| Library Item | Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff | Presentations/Speeches | 2005 | 2582 |
| Library Item | Student Workers, A Guaranteed Winning Investment | Presentations/Speeches | 2004 | 3079 |
| Library Item | Capturing a University's Most Abundant Natural Resource in an Economic Downturn | Presentations/Speeches | 2004 | 3820 |
| Library Item | Disaster Prevention and the Student Team: A Model of Student Computer Support at Claremont McKenna College | Presentations/Speeches | 2004 | 3875 |
