| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 97 |
| Library Item | Student Workers in Educational Technology Support | Articles, Papers, and Reports | 2007 | 689 |
| Library Item | Maximizing Student Teams to Support IT | Articles, Papers, and Reports | 2007 | 890 |
| Library Item | ResNet 2007 Program Proceedings | Presentations/Speeches | 2007 | 1159 |
| Library Item | Tools for Help Desk Management: Assessment and Guidance | Presentations/Speeches | 2007 | 1625 |
| Library Item | ELI Innovations & Implementations—START: Student Technology Assessment, Resources, and Training | Articles, Papers, and Reports | 2005 | 2877 |
