| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 77 |
| Library Item | Wikis and Emergent Roles for Teaching and Learning | Presentations/Speeches | 2008 | 99 |
| Library Item | Improving Help Desk Performance | Presentations/Speeches | 2008 | 113 |
| Library Item | Leveraging Student Project Teams for Individual Growth and Organizational Needs | Presentations/Speeches | 2008 | 11 |
| Library Item | Student Workers in Educational Technology Support | Articles, Papers, and Reports | 2007 | 660 |
| Library Item | Maximizing Student Teams to Support IT | Articles, Papers, and Reports | 2007 | 827 |
| Library Item | Cultivating an Agile Workplace: When Eight-to-Five meets the Net Gen Worker | Presentations/Speeches | 2007 | 579 |
| Library Item | Adding Fun and Games to Training Programs | Presentations/Speeches | 2007 | 500 |
| Library Item | ResNet 2007 Program Proceedings | Presentations/Speeches | 2007 | 1152 |
| Library Item | Student Criminal Background Checks | Articles, Papers, and Reports | 2007 | 1558 |
| Blog entry | EDUCAUSE2006 Podcast: Lessons in Student-Centered Service Design | Blogs | 2007 | 3539 |
| Library Item | Tools for Help Desk Management: Assessment and Guidance | Presentations/Speeches | 2007 | 1602 |
| Blog entry | Survey of IT Student Worker Pay - 2007 | Blogs | 2007 | 4498 |
| Library Item | Dorm geek, unsung hero | Articles, Papers, and Reports | 2006 | 1470 |
| Library Item | Viewed From the Other Side: Student Involvement in Online Course Design | Articles, Papers, and Reports | 2006 | 2464 |
| Blog entry | E2005 Podcast: Student Employment Management System | Blogs | 2006 | 3810 |
| Library Item | ELI Innovations & Implementations—START: Student Technology Assessment, Resources, and Training | Articles, Papers, and Reports | 2005 | 2867 |
| Library Item | Student Employment Management System (SEMS) | Presentations/Speeches | 2005 | 2323 |
| Library Item | TechConnect: Student-to-Student Technical Help | Presentations/Speeches | 2005 | 2203 |
| Library Item | Building a Community of Student Employees | Articles, Papers, and Reports | 2005 | 2644 |
| Library Item | TechConnect: Student-to-Student Technical Help | Presentations/Speeches | 2005 | 2545 |
| Library Item | Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff | Presentations/Speeches | 2005 | 2577 |
| Library Item | Student Workers, A Guaranteed Winning Investment | Presentations/Speeches | 2004 | 3074 |
| Library Item | They <em>Are</em> Employees, After All | Articles, Papers, and Reports | 2004 | 3293 |
| Library Item | Capturing a University's Most Abundant Natural Resource in an Economic Downturn | Presentations/Speeches | 2004 | 3817 |
| Library Item | Disaster Prevention and the Student Team: A Model of Student Computer Support at Claremont McKenna College | Presentations/Speeches | 2004 | 3874 |
| Library Item | Student Workers: Can Campus IT Departments Live Without Them? | Articles, Papers, and Reports | 2003 | 3677 |
| Library Item | Student Workers: The Narcotic Tech Departments Can't Live Without | Agreements or Contracts | 2003 | 4060 |
| Library Item | IT Staffing on the FastTrack | Articles, Papers, and Reports | 2001 | 4614 |
