IT Staffing

This session will address the efforts of the USC's Division of Information Technology to better position the organization to meet significant IT and business challenges, including system-wide implementation of the OneCarolina ERP initiative and recent reorganization of nontraditional IT services (media production and delivery) with a more traditional IT organization, as well as the ongoing challenge of recruiting, developing, and retaining a skilled workforce within a highly competitive labor market.

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

Tackling the problems behind excessive overtime prevents legal problems, staff turnover, and user dissatisfaction with the IT department’s customer service

With a declining pool of IT graduates, the pending retirement of baby boomers, a regional exodus of young professionals, and the changing expectations of IT professionals, discover what Iowa State University is doing to make IT Services a great place to work.

Developing and managing IT staff is essential in the technology field, especially for advancement either within your current or another organization. This session, designed for the technical or support expert who wants to move up into management and leadership ranks, will focus on pragmatic skills and recommendations for how to advance your career.

This research bulletin explores the methodology used by the Georgia State University Information Systems and Technology division to manage large, cross-divisional IT projects and track all IT staff time. The bulletin shares the data collection methodology and Georgia State's findings and describes a time-recording model for IT projects that can be applied at other colleges and universities.

Citation for this work: Alberts, Randall, and Karen D. Oates. “Measuring IT Staff Time at Georgia State University” (Research Bulletin, Issue 4). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

Skidmore's CTO wanted to create a professional development experience for the IT organization that focused on "organizational effectiveness." In response, we created a simulation of an external IT review and asked IT staff to take a hard look at the issues facing the IT organization at the fictitious Highhopes College.

This is an example of a RFP for Help Desk management services. The University of Northern Colorado (UNC) sought supplemental information technology support for both on-campus and distance learning for all students, faculty and staff.

This is an example of a RFP for Help Desk management services.

This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across different types of institutions. This year more than 940 institutions participated in this collaborative effort. A discussion period will conclude this session to understand concerns and issues from the audience, as well as discussion of future directions.