IT Staffing

Recent resources tagged with IT Staffing.

The Challenges and Opportunities of Transforming Organizational Culture

Added by the EDUCAUSE Librarian
Title:The Challenges and Opportunities of Transforming Organizational Culture (ID: SER08045)
Author(s):Chris Byrd (University of South Carolina) and Jeff Farnham (University of South Carolina)
Origin:Presented at Southeast Regional Conferences (06/02/2008)
Type:Presentations/Speeches
Abstract:

This session will address the efforts of the USC's Division of Information Technology to better position the organization to meet significant IT and business challenges, including system-wide implementation of the OneCarolina ERP initiative and recent reorganization of nontraditional IT services (media production and delivery) with a more traditional IT organization, as well as the ongoing challenge of recruiting, developing, and retaining a skilled workforce within a highly competitive labor market.

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Hiring, Training, and Retaining Help Desk and ResNet Student Staff

Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

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Are Your IT Staff Working Too Hard?

Added by the EDUCAUSE Librarian
Title:Are Your IT Staff Working Too Hard? (ID: EQM0821)
Author(s):Alan Oxley (American InterContinental University - London)
Origin:EDUCAUSE Quarterly Articles (05/05/2008)
Type:Articles, Papers, and Reports
Abstract:

Tackling the problems behind excessive overtime prevents legal problems, staff turnover, and user dissatisfaction with the IT department’s customer service

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Sustainable Futures: Recruiting and Retention in a Changing Landscape

Added by the EDUCAUSE Librarian
Title:Sustainable Futures: Recruiting and Retention in a Changing Landscape (ID: MWR08077)
Author(s):Carol G. McDonald (Iowa State University)
Origin:Presented at Midwest Regional Conferences (03/17/2008)
Type:Presentations/Speeches
Abstract:

With a declining pool of IT graduates, the pending retirement of baby boomers, a regional exodus of young professionals, and the changing expectations of IT professionals, discover what Iowa State University is doing to make IT Services a great place to work.

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So You Want to Be an IT Manager

Added by the EDUCAUSE Librarian
Title:So You Want to Be an IT Manager (ID: NCP08070)
Author(s):Dwight Fischer (Plymouth State University)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Developing and managing IT staff is essential in the technology field, especially for advancement either within your current or another organization. This session, designed for the technical or support expert who wants to move up into management and leadership ranks, will focus on pragmatic skills and recommendations for how to advance your career.

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Measuring IT Staff Time at Georgia State University

Added by the EDUCAUSE Librarian
Title:Measuring IT Staff Time at Georgia State University (ID: ERB0804)
Author(s):Randall Alberts (Georgia State University) and Karen D. Oates (Georgia State University)
Origin:Documents Contributed by ECAR, Research Bulletins (02/19/2008)
Type:Articles, Papers, and Reports
Abstract:

This research bulletin explores the methodology used by the Georgia State University Information Systems and Technology division to manage large, cross-divisional IT projects and track all IT staff time. The bulletin shares the data collection methodology and Georgia State's findings and describes a time-recording model for IT projects that can be applied at other colleges and universities.

Citation for this work: Alberts, Randall, and Karen D. Oates. “Measuring IT Staff Time at Georgia State University” (Research Bulletin, Issue 4). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

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This publication is currently password protected. All faculty, staff, and students from institutions that have subscribed to ECAR at the ECAR Participating, Comprehensive Content, Corporate, and Research Bulletins Package levels are authorized to access this publication by using their EDUCAUSE personal profile.

IT Staff Development: An Opportunity to Think Like an External Review Team

Added by the EDUCAUSE Librarian
Title:IT Staff Development: An Opportunity to Think Like an External Review Team (ID: MAC08060)
Author(s):Justin Sipher (Skidmore College) and Eugene L. Spencer
Origin:Presented at Mid-Atlantic Regional Conferences (01/15/2008)
Type:Presentations/Speeches
Abstract:

Skidmore's CTO wanted to create a professional development experience for the IT organization that focused on "organizational effectiveness." In response, we created a simulation of an external IT review and asked IT staff to take a hard look at the issues facing the IT organization at the fictitious Highhopes College.

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University of Northern Colorado RFP for a Co-Managed Help Desk

Added by the EDUCAUSE Librarian
Title:University of Northern Colorado RFP for a Co-Managed Help Desk (ID: CSD5253)
Author(s):Ryan Rose (University of Northern Colorado)
Source:University of Northern Colorado
Origin:Contributed by Organizations or Campuses (05/17/2007)
Type:RFPs
Abstract:

This is an example of a RFP for Help Desk management services. The University of Northern Colorado (UNC) sought supplemental information technology support for both on-campus and distance learning for all students, faculty and staff.

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Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System

Added by the EDUCAUSE Librarian
Title:Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System (ID: CSD5249)
Source:Colorado Community College System
Origin:Contributed by Organizations or Campuses (12/03/2007)
Type:RFPs
Abstract:

This is an example of a RFP for Help Desk management services.

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EDUCAUSE Core Data Service 2006 Results

Added by the EDUCAUSE Librarian
Title:EDUCAUSE Core Data Service 2006 Results (ID: EDU07321)
Author(s):Brian L. Hawkins (EDUCAUSE)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across different types of institutions. This year more than 940 institutions participated in this collaborative effort. A discussion period will conclude this session to understand concerns and issues from the audience, as well as discussion of future directions.

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