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IT Staffing and Student Employees

Recent resources tagged with IT Staffing and Student Employees.

Hiring, Training, and Retaining Help Desk and ResNet Student Staff
Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08073.pdfHiring Training and Retaining Help Desk and ResNet Student Staff
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Send to a Friend  112 reads

Maximizing Student Teams to Support IT
Added by the EDUCAUSE Librarian
Title:Maximizing Student Teams to Support IT (ID: EQM0747)
Author(s):Lisa Caughron (Illinois Wesleyan University)
Origin:EDUCAUSE Quarterly Articles (11/20/2007)
Type:Articles, Papers, and Reports
Abstract:

The TWIST project takes advantage of student teams to enhance, expand, and complement the IT organization.

View this resource:
http://www.educause.edu/ir/library/pdf/EQM0747.pdf
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Student Workers in Educational Technology Support
Added by the EDUCAUSE Librarian
Title:Student Workers in Educational Technology Support (ID: EQM0748)
Author(s):Christoph Meier (University of St. Gallen) and Franziska Zellweger Moser (University of St. Gallen)
Origin:EDUCAUSE Quarterly Articles (11/20/2007)
Type:Articles, Papers, and Reports
Abstract:

When linking service learning and university development, who benefits and in what ways?

View this resource:
http://www.educause.edu/ir/library/pdf/EQM0748.pdf
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Cultivating an Agile Workplace: When Eight-to-Five meets the Net Gen Worker
Added by the EDUCAUSE Librarian
Title:Cultivating an Agile Workplace: When Eight-to-Five meets the Net Gen Worker (ID: EDU07282)
Author(s):Tracy Mitrano (Cornell University), Susan E. Metros (University of Southern California), and Carie Windham (EDUCAUSE)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Net Gen workers are your new hires, student employees, and recent graduates text messaging you about that job posting! Be prepared to transform your work environment and rethink institutional policies to successfully recruit and retain this net savvy workforce with its unique worldview and ease of incorporating new technologies into work and play.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07282.pdfNet Gen Worker
http://tinyurl.com/2uty5eDiscussion WIKI
[Off site]
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Send to a Friend  630 reads

Dorm geek, unsung hero
Added by the EDUCAUSE Librarian
Title:Dorm geek, unsung hero (ID: CSD4685)
Author(s):Lisa M. Krieger (San Jose Mercury News)
Origin:Contributed by Organizations or Campuses (2006)
Type:Articles, Papers, and Reports
Abstract:At a growing number of colleges and universities, students serve as the first line of technical support on campus. The role of the residential computing consultant (RCC) is not new, but is becoming increasingly common in an institution's approach to dealing with the range of computer problems that students regularly face. At Stanford University, about 100 students serve as RCCs, living in the dorms and responding to service calls from students. They earn about $180 per week and undergo a four-day training course. Problems range from the mundane to highly complex, requiring consultation with professional IT staff on campus.Brandon Smith, an RCC at Stanford, noted that most college students are prone to panic when technology doesn't work and that "they're not very patient." Jennifer Ly, manager of Stanford's Residential Computing, said that although many of the RCCs are computer science majors, others are not pursuing technical studies. "We seek someone with an appetite for problem solving who can provide excellent customer service," she said, "and who is willing to learn."
View this resource:
http://www.siliconvalley.com/mld/siliconvalley/15770612.htm[Off site]
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Building a Community of Student Employees
Added by the EDUCAUSE Librarian
Title:Building a Community of Student Employees (ID: EQM0538)
Author(s):Lida L. Larsen (EDUCAUSE)
Origin:EDUCAUSE Quarterly Articles (2005)
Type:Articles, Papers, and Reports
Abstract:

Does any higher education IT organization not hire students? Making them full participants in the IT community yields optimal results.

View this resource:
http://www.educause.edu/apps/eq/eqm05/eqm0538.asp
http://www.educause.edu/ir/library/pdf/EQM0538.pdf
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Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff
Added by the EDUCAUSE Librarian
Title:Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff (ID: NCP0547)
Author(s):Mike Pino (Brandeis University), Janet Hill (Brandeis University), Anne Livermore Rookey (Brandeis University), and Lisa Ann Wiecki (Brandeis University)
Origin:Presented at NERCOMP Conferences (03/08/2005)
Type:Presentations/Speeches
Abstract:Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0547.pdfUNet training outline
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IT Staffing on the FastTrack
Added by the EDUCAUSE Librarian
Title:IT Staffing on the FastTrack (ID: ERM0148)
Author(s):Brian Alexander (University of California, Davis) and Kent Kuo (Oregon State University)
Origin:EDUCAUSE Review Articles (2001)
Type:Articles, Papers, and Reports
Abstract:FastTrack is a program that trains and mentors students at University of California, Davis, in the highly marketable area of web development skills.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0148.pdf
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Login to post comments  Send to a Friend  4618 reads