Search| Browse| Contribute
Library| Blogs| Jobs| Podcasts| Wikis| Feeds
Page Location:
Home > Browse > Information Technology Management and Leadership > Staffing > IT Staffing and Training (11 records)
Alternate ViewsRSS

IT Staffing and Training

Recent resources tagged with IT Staffing and Training.

Hiring, Training, and Retaining Help Desk and ResNet Student Staff
Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08073.pdfHiring Training and Retaining Help Desk and ResNet Student Staff
| | | | |
Send to a Friend  116 reads

No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals
Added by the EDUCAUSE Librarian
Title:No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals (ID: EDU07084)
Author(s):Ellen C. Ramsey (University of Virginia)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07084.pdfNo Train
| | | |
Send to a Friend  336 reads

Professional Development
Added by the EDUCAUSE Librarian
Title:Professional Development (ID: EDU07007)
Author(s):Eric Bird (Massachusetts College of Art + Design) and Tracey Leger-Hornby (Leger-Hornby Associates)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Newly formed in 2007, this group focuses on all issues concerning recruiting, training, and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. Managers and aspiring managers at all levels are welcome.

View this resource:
http://www.educause.edu/ir/library/word/EDU07007.docMeeting minutes
http://www.educause.edu/ProfessionalDevelopmentStaffManagementConstituentGroup/12481CG Page
| | | | | |
Send to a Friend  297 reads

Trainee Skills Development-Partnering with Technical College
Added by the EDUCAUSE Librarian
Title:Trainee Skills Development-Partnering with Technical College (ID: EPS14)
Author(s):Judith Borreson Caruso (University of Wisconsin-Madison)
Origin:Contributed by Organizations or Campuses (2003)
Type:Effective Practices
Abstract:

When encountering a shortage of skilled IT staff to do client/server development work, we decided to hire trainees to augment the work force. These trainees needed specific skills training.

View this resource:
http://www.educause.edu/ir/library/pdf/EPS14.pdf
| |
Login to post comments  Send to a Friend  1136 reads

Career Development for IT Professionals
Added by the EDUCAUSE Librarian
Title:Career Development for IT Professionals (ID: EDU06058)
Author(s):Marilu Goodyear (University of Kansas), Susan E. Metros (The Ohio State University), and Eugene L. Spencer (Bucknell University)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:A panel of leaders from within the higher education community who contributed to the new book "Cultivating Careers: Professional Development for Campus IT" will address some of the issues that IT professionals face as they advance in their careers. The panel will also discuss strategies that can be used at both the organizational and personal levels to promote one's own career and to advocate for the profession.
View this resource:
http://hosted.mediasite.com/hosted/viewer/?peid=8f9b867e-3cc8-4ee1-aa9f-57e76a79425fAudio and video of presentation
[Off site]
| | | |
Login to post comments  Send to a Friend  1732 reads

Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff
Added by the EDUCAUSE Librarian
Title:Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff (ID: NCP0547)
Author(s):Mike Pino (Brandeis University), Janet Hill (Brandeis University), Anne Livermore Rookey (Brandeis University), and Lisa Ann Wiecki (Brandeis University)
Origin:Presented at NERCOMP Conferences (03/08/2005)
Type:Presentations/Speeches
Abstract:Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0547.pdfUNet training outline
| | |
Login to post comments  Send to a Friend  2589 reads

EDUCAUSE Leadership Strategies Series, Eight-Volume Set
Added by the EDUCAUSE Librarian
Title:EDUCAUSE Leadership Strategies Series, Eight-Volume Set (ID: PUB700A)
Origin:Publications from the EDUCAUSE Office (2003)
Type:Books and Monographs
Abstract:The EDUCAUSE Leadership Strategies series covers a variety of issues important to IT professionals in higher education. Sponsored by PricewaterhouseCoopers, the series consists of eight volumes: Computer and Network Security in Higher Education (2003);Organizing and Managing Information Resources on Your Campus (2003); Technology Everywhere: A Campus Agenda for Educating and Managing Workers in the Digital Age (2002); Technology-Enhanced Teaching and Learning: Leading and Supporting the Transformation on Your Campus (2001); Partnering in the Learning Marketspace (2001); Information Alchemy: The Art and Science of Knowledge Management (2000);The "E" Is for Everything: E-Commerce, E-Business, and E-Learning in Higher Education (2000); and Preparing Your Campus for a Networked Future (1999).

View this resource:
http://www.educause.edu/Books/635
Price:$136.00 (EDUCAUSE Members) | $160.00 (Non-Members)
Order:
| | | | | | | | | | | | | | | |
Login to post comments  Send to a Friend  11033 reads

Creative Strategies for Meeting the Needs of the Lifelong IT Professional
Added by the EDUCAUSE Librarian
Title:Creative Strategies for Meeting the Needs of the Lifelong IT Professional (ID: EQM0228)
Author(s):Lawrence C. Ragan (The Pennsylvania State University)
Origin:EDUCAUSE Quarterly Articles (2002)
Type:Articles, Papers, and Reports
Abstract:In the face of budget constraints in today's workplace, creative thinking helps identify new solutions to the training needs of IT professionals.
View this resource:
http://www.educause.edu/ir/library/pdf/EQM0228.pdf
|
Login to post comments  Send to a Friend  5603 reads

Technology Everywhere: A Campus Agenda for Educating and Managing Workers in the Digital Age
Added by the EDUCAUSE Librarian
Title:Technology Everywhere: A Campus Agenda for Educating and Managing Workers in the Digital Age (ID: PUB7006)
Author(s):Brian L. Hawkins (EDUCAUSE) and Julia A. Rudy
Origin:Publications from the EDUCAUSE Office (2002)
Type:Books and Monographs
Abstract:

Technology Everywhere addresses the dual role played by colleges and universities that must recruit, hire, and train knowledge worker professionals and educate IT learners to manage the ever increasing flow of information both on campus and off. Each chapter in this volume addresses a critical phase of IT human resource management, identifies key issues, and offers practical advice based on actual experiences that can help colleges and universities develop a plan of action to respond effectively to the IT workforce challenge.

View this resource:
http://www.educause.edu/content.asp?page_id=5748Table of Contents
Price:$17.00 (EDUCAUSE Members) | $20.00 (Non-Members)
Order:
| | | | |
Login to post comments  Send to a Friend  12096 reads

A Professional Development Program for IT Employees
Added by the EDUCAUSE Librarian
Title:A Professional Development Program for IT Employees (ID: SER0114)
Author(s):Linda A. Cabot (Georgia Institute of Technology), Barbara Roper (Georgia Institute of Technology), and Lori Sundal (Georgia Institute of Technology)
Origin:Presented at Southeast Regional Conferences (2001)
Type:Presentations/Speeches
Abstract:Georgia Tech has worked diligently over the past several years to create and implement a multi-dimensional professional development program aimed at retaining technical employees. Addressing business practices, career progression, and training, this presentation will share the components of the program that is now Web-enabled. We will demonstrate the online resources available to our employees.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SER0114.pps
| |
Login to post comments  Send to a Friend  5086 reads
12next ›last »