IT Staffing and Articles, Papers, and Reports

Your top workers can almost always get another job, even in a shaky economy. "The best employees are being recruited at any given time. Managers need to make that assumption and create an environment that's going to make them want to stay," says Paul De Young, a talent management practice leader at Watson Wyatt Worldwide Inc., a global consulting firm. Are you really doing that? Or do your management tactics have people running for the door? Before you answer, consider these cautionary tales that can help you avoid pushing your own top talent out the door.

Tackling the problems behind excessive overtime prevents legal problems, staff turnover, and user dissatisfaction with the IT department’s customer service

This research bulletin explores the methodology used by the Georgia State University Information Systems and Technology division to manage large, cross-divisional IT projects and track all IT staff time. The bulletin shares the data collection methodology and Georgia State's findings and describes a time-recording model for IT projects that can be applied at other colleges and universities.

Citation for this work: Alberts, Randall, and Karen D. Oates. “Measuring IT Staff Time at Georgia State University” (Research Bulletin, Issue 4). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

This is the entire issue of EDUCAUSE Quarterly Magazine, Volume 30, Number 4, 2007.

Simulating an external department review at the imaginary Highhopes College gave IT staff at Skidmore College a very real opportunity for professional development.

The TWIST project takes advantage of student teams to enhance, expand, and complement the IT organization.

When linking service learning and university development, who benefits and in what ways?

Five experienced CIOs discuss security, staffing, and how they respond to changing technology on campus.

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) environments at 933 colleges and universities in the U.S. and abroad. The report presents aggregates of data through more than 100 tables and accompanying descriptive text in five areas relevant to planning and managing IT in higher education: IT Organization, Staffing, and Planning; IT Financing and Management; Faculty and Student Computing; Networking and Security; and Information Systems. Appendices include a brief historical context, a list of participating campuses, the 2006 survey instrument, a glossary of terms from the survey, and Carnegie classification definitions.

Campus IT leaders are responsible for providing a view of the technology changes that are coming over the horizon and a vision of where the “ship” of IT should be headed. The retiring EDUCAUSE president offers ten nautical maxims for charting this course for higher education IT.