IT Staffing and Presentations/Speeches

This session will address the efforts of the USC's Division of Information Technology to better position the organization to meet significant IT and business challenges, including system-wide implementation of the OneCarolina ERP initiative and recent reorganization of nontraditional IT services (media production and delivery) with a more traditional IT organization, as well as the ongoing challenge of recruiting, developing, and retaining a skilled workforce within a highly competitive labor market.

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

With a declining pool of IT graduates, the pending retirement of baby boomers, a regional exodus of young professionals, and the changing expectations of IT professionals, discover what Iowa State University is doing to make IT Services a great place to work.

Developing and managing IT staff is essential in the technology field, especially for advancement either within your current or another organization. This session, designed for the technical or support expert who wants to move up into management and leadership ranks, will focus on pragmatic skills and recommendations for how to advance your career.

Skidmore's CTO wanted to create a professional development experience for the IT organization that focused on "organizational effectiveness." In response, we created a simulation of an external IT review and asked IT staff to take a hard look at the issues facing the IT organization at the fictitious Highhopes College.

This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across different types of institutions. This year more than 940 institutions participated in this collaborative effort. A discussion period will conclude this session to understand concerns and issues from the audience, as well as discussion of future directions.

Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.

Net Gen workers are your new hires, student employees, and recent graduates text messaging you about that job posting! Be prepared to transform your work environment and rethink institutional policies to successfully recruit and retain this net savvy workforce with its unique worldview and ease of incorporating new technologies into work and play.

Newly formed in 2007, this group focuses on all issues concerning recruiting, training, and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. Managers and aspiring managers at all levels are welcome.

Those of us in the world of higher education technology services find ourselves entwined with change. Our role usually involves facilitating change across the campus community. We force change on others, but do we embrace it ourselves? This presentation will propose fundamental strategies IT departments can employ to improve their employee climate.