| Library Item | The Challenges and Opportunities of Transforming Organizational Culture | Presentations/Speeches | 2008 | 17 |
| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 74 |
| Library Item | Are Your IT Staff Working Too Hard? | Articles, Papers, and Reports | 2008 | 651 |
| Library Item | Sustainable Futures: Recruiting and Retention in a Changing Landscape | Presentations/Speeches | 2008 | 58 |
| Library Item | So You Want to Be an IT Manager | Presentations/Speeches | 2008 | 54 |
| Library Item | Measuring IT Staff Time at Georgia State University | Articles, Papers, and Reports | 2008 | 3341 |
| Library Item | IT Staff Development: An Opportunity to Think Like an External Review Team | Presentations/Speeches | 2008 | 52 |
| Library Item | University of Northern Colorado RFP for a Co-Managed Help Desk | RFPs | 2007 | 273 |
| Library Item | Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System | RFPs | 2007 | 132 |
| Library Item | EDUCAUSE Core Data Service 2006 Results | Presentations/Speeches | 2007 | 285 |
| Library Item | EDUCAUSE Quarterly Magazine, Volume 30, Number 4, 2007 | Articles, Papers, and Reports | 2007 | 3779 |
| Library Item | Student Workers in Educational Technology Support | Articles, Papers, and Reports | 2007 | 659 |
| Library Item | Maximizing Student Teams to Support IT | Articles, Papers, and Reports | 2007 | 820 |
| Library Item | A Learning Opportunity for Staff: Simulating an IT Department Review | Articles, Papers, and Reports | 2007 | 1054 |
| Library Item | No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals | Presentations/Speeches | 2007 | 268 |
| Library Item | Cultivating an Agile Workplace: When Eight-to-Five meets the Net Gen Worker | Presentations/Speeches | 2007 | 579 |
| Library Item | Professional Development | Presentations/Speeches | 2007 | 275 |
| Library Item | Architecting Change from the Inside Out | Presentations/Speeches | 2007 | 629 |
| Blog entry | We Are Live in Spite of it All! | Blogs | 2007 | 760 |
| Library Item | Chief Information Officers Speak Out | Articles, Papers, and Reports | 2007 | 1778 |
| Library Item | EDUCAUSE Core Data Service: Fiscal Year 2006 Summary Report | Articles, Papers, and Reports | 2007 | 2100 |
| Library Item | Winds of Change: Charting the Course for IT in the Twenty-First Century | Articles, Papers, and Reports | 2007 | 4658 |
| Library Item | Women in Technology: Hear Us Roar | Articles, Papers, and Reports | 2007 | 1790 |
| Library Item | A Model of American Higher Education in the Middle East | Articles, Papers, and Reports | 2007 | 3444 |
| Library Item | Effective Use of Staff Resources through Time Tracking | Effective Practices | 2007 | 1319 |
| Library Item | Trainee Skills Development-Partnering with Technical College | Effective Practices | 2007 | 1134 |
| Blog entry | Taking the Risk | Blogs | 2007 | 3289 |
| Blog entry | A Pattern Language for Technology | Blogs | 2007 | 3975 |
| Library Item | Planning for the Brain Drain | Articles, Papers, and Reports | 2006 | 1737 |
| Library Item | IT and Educational Technology: What’s Pedagogy Got to Do with It? | Articles, Papers, and Reports | 2006 | 3180 |
| Library Item | EDUCAUSE Core Data Service: Fiscal Year 2005 Summary Report | Articles, Papers, and Reports | 2006 | 1800 |
| Library Item | Dorm geek, unsung hero | Articles, Papers, and Reports | 2006 | 1470 |
| Library Item | Information Technology at Purdue's Job Family System | Presentations/Speeches | 2006 | 1789 |
| Library Item | One Size Doesn’t Fit All: Tailoring Professional Development to IT Staff | Presentations/Speeches | 2006 | 1522 |
| Library Item | Career Development for IT Professionals | Presentations/Speeches | 2006 | 1684 |
| Library Item | Managing Change Through Staff Development and Standards | Presentations/Speeches | 2006 | 1864 |
| Library Item | Cultivating Careers: Professional Development for Campus IT | Books and Monographs | 2006 | 2564 |
| Library Item | Mentoring: A Learning Collaboration | Presentations/Speeches | 2006 | 2676 |
| Library Item | The Toughest IT Challenge | Articles, Papers, and Reports | 2006 | 5984 |
| Blog entry | E2005 Podcast: Staff Development Beyond Leaders | Blogs | 2006 | 3810 |
| Library Item | The IT Managers Council: Improving Communication and Coordination Between Central and Local IT Staff and Operations | Presentations/Speeches | 2006 | 2691 |
| Library Item | Developing Professional Leaders | Presentations/Speeches | 2006 | 2108 |
| Blog entry | E2005 Podcast: Stretch Your Staff with a Departmental Liaison Program | Blogs | 2006 | 3217 |
| Library Item | Concierges and Contractors, Shamans and Sergeants: Staff Development Beyond Leaders | Presentations/Speeches | 2005 | 2844 |
| Library Item | Stretch Your Staff with a Departmental Liaison Program | Presentations/Speeches | 2005 | 2246 |
| Library Item | Mid-Level Salary Survey 2004-05 Executive Summary | Articles, Papers, and Reports | Surveys | 2005 | 2369 |
| Library Item | Computer & Engineering Salary Surveys | Surveys | 2005 | 2049 |
| Library Item | IT Outsourcing | Articles, Papers, and Reports | 2005 | 2555 |
| Library Item | Expectations of Employees | Agreements or Contracts | 2005 | 1936 |
| Library Item | Information Technology Division Code of Excellence | Agreements or Contracts | 2005 | 1713 |
