Training

A faculty development survey analyzed what faculty want and need to be successful teaching online.

The author, Margaret Henty, provides an Australian perspective on improving the environment in which eResearch is conducted through developing institutional capability and providing appropriate skills training.

Information security and the protection of a university's information assets and intellectual property begin with security awareness and education. This session will discuss Purdue University's approach to security education and training, focused on the university community at large, which is designed to develop and preserve a culture of security awareness.

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

This research bulletin details the procedures and processes undertaken by the University of Minnesota to ensure that all employees, from student workers and custodial staff through senior research faculty and administrators, received training about keeping private data secure tailored to their roles and responsibilities. It illustrates how the implementation of the training resulted in improvements in incident reporting and response procedures, awareness of institutional private data and expectations for securing them, and many aspects of data security.

Citation for this work: Janssen, Ross T., and Greg C. Sales. “Regulatory Compliance Training: Public Jobs, Private Data” (Research Bulletin, Issue 8). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

Institutions increasingly encourage students to take an active role in their own learning. Wikis can facilitate this process by offering many ways for faculty and students to collaborate and create content. This panel of wiki experts from Boise State University and Occidental College will discuss their experiences in using wikis, including emergent roles in the teaching and learning process, critical to the effective use of this new technology.

The help desk at Saint Mary's University of Minnesota relies heavily on student workers for the end-user support of our liberal arts undergraduate campus as well as off-campus graduate and professional programs. This presentation will share the steps we took toward improving the professionalism, performance, and perception of the help desk.

The University of Texas at Austin has changed our service delivery model at the help desk. Our new focus is on training and education: for the student consultants who answer the phones, for our full-time staff, and for our customers.

UMB and MCCC will present their end-user training plans from blueprinting to maintenance and support. Learn about two different efforts to develop online resources and delivery tools that have led to reduced maintenance and effort for the training teams, lower cost, and more effective end-user support.