| Library Item | Creating and Maintaining a Security Awareness Program | Presentations/Speeches | 2008 | 252 |
| Library Item | Hiring, Training, and Retaining Help Desk and ResNet Student Staff | Presentations/Speeches | 2008 | 114 |
| Library Item | Wikis and Emergent Roles for Teaching and Learning | Presentations/Speeches | 2008 | 119 |
| Library Item | Improving Help Desk Performance | Presentations/Speeches | 2008 | 151 |
| Library Item | New Directions in Help Desk Support | Presentations/Speeches | 2008 | 231 |
| Library Item | Delivering End-User Training in Less Time, with Fewer Resources | Presentations/Speeches | 2008 | 115 |
| Library Item | How to Make Support Easier Through Effective Training | Presentations/Speeches | 2008 | 80 |
| Library Item | No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals | Presentations/Speeches | 2007 | 336 |
| Library Item | Professional Development | Presentations/Speeches | 2007 | 297 |
| Library Item | Adding Fun and Games to Training Programs | Presentations/Speeches | 2007 | 630 |
| Library Item | Finding the Right Fit for Faculty IT Development | Presentations/Speeches | 2007 | 1899 |
| Library Item | Using Field Survey Results of K–12 Computer Use to Improve Teacher Training | Presentations/Speeches | 2007 | 1497 |
| Library Item | Teaching Computer Network Security with the <i>CyberCIEGE</i> Video Game | Presentations/Speeches | 2007 | 1986 |
| Library Item | Awareness and Training as a Road to Security Compliance | Presentations/Speeches | 2007 | 1706 |
| Library Item | Collaborative Process for IT Training and Development | Presentations/Speeches | 2007 | 1340 |
| Library Item | Musical Chairs: A Successful Method for Adapting Technology | Presentations/Speeches | 2007 | 1394 |
| Library Item | Podcast IT: Preparing Faculty for Academic Podcasting | Presentations/Speeches | 2007 | 2004 |
| Library Item | Career Development for IT Professionals | Presentations/Speeches | 2006 | 1732 |
| Library Item | Developing a Multimedia Tutorial Style Guide to Expand Student Training | Presentations/Speeches | 2006 | 2202 |
| Library Item | HIPAA Security Rule Training for IT System Administrators | Presentations/Speeches | 2006 | 2172 |
| Library Item | Chasing a Moving Target: Using the CMS in an Evolving Web Environment | Presentations/Speeches | 2006 | 2497 |
| Library Item | So You Want to Switch Course Management Systems? We Have! Come Find Out What We've Learned | Presentations/Speeches | 2006 | 2349 |
| Library Item | Bridging the Gap Between Technology and Business Processes | Presentations/Speeches | 2006 | 2206 |
| Library Item | Designing Online Environments for Just-in-Time Faculty and Graduate Student Pedagogical Training | Presentations/Speeches | 2006 | 2287 |
| Library Item | Awareness and Training | Presentations/Speeches | 2005 | 2392 |
| Library Item | Learning Mania: A How-To Guide to Revitalize and Transform Online Staff Training and Development | Presentations/Speeches | 2005 | 2182 |
| Library Item | Global Competitiveness and Technology Policy | Presentations/Speeches | 2005 | 2730 |
| Library Item | Planning and Conducting an IT Security Conference on Campus: Two Approaches | Presentations/Speeches | 2005 | 2921 |
| Library Item | Adding "Fun and Games" to Training Programs | Presentations/Speeches | 2005 | 2386 |
| Library Item | Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff | Presentations/Speeches | 2005 | 2589 |
| Library Item | Collaboration at New Heights | Presentations/Speeches | 2004 | 3323 |
| Library Item | Staff Development Potpourri | Presentations/Speeches | 2004 | 3156 |
| Library Item | Building a Training Network: The Technology Liaison Program | Presentations/Speeches | 2004 | 2974 |
| Library Item | Building a Training Network: The Technology Liaison Program | Presentations/Speeches | 2004 | 4032 |
| Library Item | We Can't Afford to Reinvent the Wheel: Collaborative Professional Development at UNC | Presentations/Speeches | 2004 | 4047 |
| Library Item | A Model for Effective Training of Online Faculty | Presentations/Speeches | 2004 | 4242 |
| Library Item | Training Mainstream Faculty to Use Course Management Systems | Presentations/Speeches | 2003 | 5292 |
| Library Item | IT Support Community Training Model | Presentations/Speeches | 2002 | 5281 |
| Library Item | Trainees Expand your Workforce | Presentations/Speeches | 2002 | 4414 |
| Library Item | Providing and Managing Technology Training | Presentations/Speeches | 2002 | 4757 |
| Library Item | EOT-PACI Presentation | Presentations/Speeches | 2002 | 4093 |
| Library Item | Blueprint for a Successful Technology Implementation on Campus | Presentations/Speeches | 2002 | 4917 |
| Library Item | EOT-PACI AN-MSI Update | Presentations/Speeches | 2001 | 5352 |
| Library Item | A Professional Development Program for IT Employees | Presentations/Speeches | 2001 | 5086 |
| Library Item | Element K - Teaming up to Transform Training: Wellesley College and the Element K Partnership for Web-Based Software Instruction | Presentations/Speeches | 2001 | 4825 |
| Library Item | Training 24X7: Web-Based Training Implementation | Presentations/Speeches | 2001 | 5410 |
| Library Item | Teaming up to Transform Training: Wellesley College and the Element K Partnership for Web-Based Software Instruction | Presentations/Speeches | 2001 | 4708 |
| Library Item | Improving Team Performance with Facilitation | Presentations/Speeches | 1998 | 4640 |
