Search| Browse| Contribute
Library| Blogs| Jobs| Podcasts| Wikis| Feeds
Page Location:
Home > Browse > Information Technology Management and Leadership > Support Services > Help Desk and IT Staffing (6 records)
Alternate ViewsRSS

Help Desk and IT Staffing

Recent resources tagged with Help Desk and IT Staffing.

Hiring, Training, and Retaining Help Desk and ResNet Student Staff
Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08073.pdfHiring Training and Retaining Help Desk and ResNet Student Staff
| | | | |
Send to a Friend  95 reads

University of Northern Colorado RFP for a Co-Managed Help Desk
Added by the EDUCAUSE Librarian
Title:University of Northern Colorado RFP for a Co-Managed Help Desk (ID: CSD5253)
Author(s):Ryan Rose (University of Northern Colorado)
Source:University of Northern Colorado
Origin:Contributed by Organizations or Campuses (05/17/2007)
Type:RFPs
Abstract:

This is an example of a RFP for Help Desk management services. The University of Northern Colorado (UNC) sought supplemental information technology support for both on-campus and distance learning for all students, faculty and staff.

View this resource:
http://www.educause.edu/ir/library/pdf/CSD5253.pdf
| | | |
Login to post comments  Send to a Friend  313 reads

Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System
Added by the EDUCAUSE Librarian
Title:Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System (ID: CSD5249)
Source:Colorado Community College System
Origin:Contributed by Organizations or Campuses (12/03/2007)
Type:RFPs
Abstract:

This is an example of a RFP for Help Desk management services.

View this resource:
http://www.educause.edu/ir/library/pdf/CSD5249.pdf
| | | | |
Login to post comments  Send to a Friend  170 reads

E2005 Podcast: Stretch Your Staff with a Departmental Liaison Program
Created by Podcaster (EDUCAUSE) on February 23, 2006
This 41 minute recording provides coverage of the 2005 EDUCAUSE Annual Conference Session entitled Stretch Your Staff with a Departmental Liaison Program.
| | | | |
podcaster's blog  Login to post comments  1 attachment  Send to Friend  3217 reads

Stretch Your Staff with a Departmental Liaison Program
Added by the EDUCAUSE Librarian
Title:Stretch Your Staff with a Departmental Liaison Program (ID: EDU05170)
Author(s):Andrew C. Lawlor (Edinboro University of Pennsylvania) and Dennis J. Bradley (Edinboro University of Pennsylvania)
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:With the continual growth in technology, a complement to the help desk support model was sought to provide training and expertise within the departments without adding to the complement or redistributing scarce resources. The Departmental Liaison program was developed to capitalize on the informal departmental networks of technical expertise.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU05170.pps
| | |
Login to post comments  Send to a Friend  2248 reads

Putting Support at the Center: A New Model for Help Desk Staffing
Added by the EDUCAUSE Librarian
Title:Putting Support at the Center: A New Model for Help Desk Staffing (ID: MAC0430)
Author(s):Ann Genovese (George Mason University)
Origin:Presented at Mid-Atlantic Regional Conferences (2004)
Type:Articles, Papers, and Reports
Abstract:George Mason University has found an innovative way to broaden the outreach of our support center (help desk) while at the same time developing and improving essential professional skills of IT workers. This session will showcase the "ASK ME" program and offer ideas for implementing similar programs at your institution.
View this resource:
http://www.educause.edu/ir/library/pdf/MAC0430.pdf
|
Login to post comments  Send to a Friend  4216 reads