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Help Desk and Contributed by Organizations or Campuses

Recent resources tagged with Help Desk and Contributed by Organizations or Campuses.

University of Northern Colorado RFP for a Co-Managed Help Desk
Added by the EDUCAUSE Librarian
Title:University of Northern Colorado RFP for a Co-Managed Help Desk (ID: CSD5253)
Author(s):Ryan Rose (University of Northern Colorado)
Source:University of Northern Colorado
Origin:Contributed by Organizations or Campuses (05/17/2007)
Type:RFPs
Abstract:

This is an example of a RFP for Help Desk management services. The University of Northern Colorado (UNC) sought supplemental information technology support for both on-campus and distance learning for all students, faculty and staff.

View this resource:
http://www.educause.edu/ir/library/pdf/CSD5253.pdf
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Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System
Added by the EDUCAUSE Librarian
Title:Request for Proposals for Co-Managed Central Help Desk Services Colorado Community College System (ID: CSD5249)
Source:Colorado Community College System
Origin:Contributed by Organizations or Campuses (12/03/2007)
Type:RFPs
Abstract:

This is an example of a RFP for Help Desk management services.

View this resource:
http://www.educause.edu/ir/library/pdf/CSD5249.pdf
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Help Desk Dictionary
Added by the EDUCAUSE Librarian
Title:Help Desk Dictionary (ID: CSD4418)
Author(s):Julie L. Mohr
Origin:Contributed by Organizations or Campuses (2006)
Type:Tools
Abstract:A comprehensive collection of terms related to the help desk and help desk management. From A to Z, over 1000 terms defined.This is the online abridged version of printed version of "The Help Desk Dictionary".
View this resource:
http://www.blueprintaudits.com/Dictionary/dictionary.html[Off site]
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Learning from the Outsourcers
Added by the EDUCAUSE Librarian
Title:Learning from the Outsourcers (ID: CSD3783)
Author(s):Mikael Blaisdell (Mikael Blaisdell & Associates, Inc.)
Origin:Contributed by Organizations or Campuses (2005)
Type:Articles, Papers, and Reports
Abstract:"Outsourcing, in general, has been discussed on campuses for some time. Too bad those conversations have seldom involved the help desk."
View this resource:
http://www.campustechnology.com/article.asp?id=10702[Off site]
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Help Desk Software and Hardware Support Limits
Added by the EDUCAUSE Librarian
Title:Help Desk Software and Hardware Support Limits (ID: CSD3001)
Origin:Contributed by Organizations or Campuses (2004)
Type:Policies and Procedures
Abstract:The help desk support limits policy for Colorado College.
View this resource:
http://www2.coloradocollege.edu/helpdesk/policies/supportlimits.htm[Off site]
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Integrating Technology Resources to Support the Academic Program
Added by the EDUCAUSE Librarian
Title:Integrating Technology Resources to Support the Academic Program (ID: NEC0003)
Author(s):Janice Biros (Drexel University)
Source:Ubiquitous Computing Conference
Origin:Contributed by Organizations or Campuses (2001)
Type:Presentations/Speeches
Abstract:This presentation discusses in depth how Drexel University used Remedy help desk software, Symposium call center software, facilities management application, Automated Call Distribution queues, wireless communication, as well as contract employees, well trained and supervised student employees. and job/group reengineering to "expand" support capacity and meet the increasing and demanding support needs on campus. Information and experience is relevant to both veteran technological schools as well as those just getting started.
View this resource:
http://www.educause.edu/ir/library/powerpoint/NEC0003.pps
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