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Help Desk and Presented at NERCOMP Conferences

Recent resources tagged with Help Desk and Presented at NERCOMP Conferences.

Hiring, Training, and Retaining Help Desk and ResNet Student Staff
Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08073.pdfHiring Training and Retaining Help Desk and ResNet Student Staff
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All You Ever Wanted to Know About Implementing a Help Desk Ticketing System But Were Afraid to Ask
Added by the EDUCAUSE Librarian
Title:All You Ever Wanted to Know About Implementing a Help Desk Ticketing System But Were Afraid to Ask (ID: NCP08087)
Author(s):Matthew Maderos (Massachusetts College of Art and Design) and Matthew Conlon (Massachusetts College of Art and Design)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

This session will cover how Massachusetts College of Art and Design implemented a new help desk ticketing system. Come hear what we learned and how we made it succeed.

View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP08087.ppsEverything you wanted to know about implementing a helpdesk ticketing system but were afraid to ask
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Leveraging Help Desk Infrastructure to Support Faculty Development
Added by the EDUCAUSE Librarian
Title:Leveraging Help Desk Infrastructure to Support Faculty Development (ID: NCP07075)
Author(s):April Damon (University of New Hampshire), Denise Littlefield (University of New Hampshire), and Thomas Lamy (University of New Hampshire)
Origin:Presented at NERCOMP Conferences (03/21/2007)
Type:Presentations/Speeches
Abstract:Help desk infrastructure is routinely used to support the core technology needs of faculty. At UNH, we are leveraging that infrastructure to support faculty development as well. In addition to outlining our process and workflow, we will give recommendations for implementing the model on other campuses.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP07075.pdf
http://at.unh.edu/idc/quicktips/IDC First
[Off site]
http://at.unh.edu/idcInstructional Development Center Home Page
[Off site]
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