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Help Desk and EDUCAUSE_MARC08

Recent resources tagged with Help Desk and EDUCAUSE_MARC08.

How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community
Added by the EDUCAUSE Librarian
Title:How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community (ID: MAC08069)
Author(s):Karen Boland (Marywood University), Margaret Matthias (Marywood University), and Kathy P. Lewis (Marywood University)
Origin:Presented at Mid-Atlantic Regional Conferences (01/15/2008)
Type:Presentations/Speeches
Abstract:

When technology support comes from a number of different departments on campus, how does a user know where to find answers? This predicament brought together various departments to find a solution for frustrated users: a centralized online help desk. Locating the appropriate software and implementing it became a joint effort.

View this resource:
http://www.educause.edu/ir/library/powerpoint/MAC08069.ppsPowerPoint Presentation
http://supportcenteronline.com/ics/support/default.asp?deptID=2705Marywood University's Online Help Desk
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Tech Around the Clock: Providing Scalable 24 x 7 Support
Added by the EDUCAUSE Librarian
Title:Tech Around the Clock: Providing Scalable 24 x 7 Support (ID: MAC08038)
Author(s):Sheri Stahler (Temple University), Gerald D. Hinkle (Temple University), and Ronald F. Ardron, Jr. (Temple University)
Origin:Presented at Mid-Atlantic Regional Conferences (01/15/2008)
Type:Presentations/Speeches
Abstract:

Students expect anytime, anywhere access to IT resources from multiple locations ranging from home to the classroom to the airport. Temple provides around-the-clock support through its service desk and its learning spaces such as the TECH Center. This model is highly adaptable and scalable to both small and large levels. Introductory Level

View this resource:
http://www.educause.edu/ir/library/powerpoint/MAC08038.ppsTECH Around The Clock: Providing Scalable 24/7 Support
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