| Library Item | Usability and User Education and Support | Presentations/Speeches | 2008 | 39 |
| Library Item | Supporting Early Adopters and Moving Targets | Presentations/Speeches | 2008 | 22 |
| Library Item | Electronic Project Reports: Making Undergraduate Work Accessible Worldwide | Presentations/Speeches | 2008 | 284 |
| Library Item | Getting the Most Out of an ERP System | Presentations/Speeches | 2008 | 122 |
| Library Item | Delivering End-User Training in Less Time, with Fewer Resources | Presentations/Speeches | 2008 | 115 |
| Library Item | Marketing on a Shoestring: A Case Study | Presentations/Speeches | 2008 | 124 |
| Library Item | How to Make Support Easier Through Effective Training | Presentations/Speeches | 2008 | 80 |
| Library Item | Practicing What You Preach: A Learner-Centered LMS Training and Support Program for Faculty | Presentations/Speeches | 2007 | 224 |
| Library Item | Student Technology Center at Bowling Green State University | Effective Practices | 2007 | 1185 |
| Library Item | Multimedia Modules: A Scripted Approach to Hands-On Training | Effective Practices | 2007 | 1164 |
| Library Item | Building a Training Network: the Technology Liaison Program at Washington and Lee University | Effective Practices | 2007 | 1082 |
| Library Item | Danger, Internet Ahead! User Awareness Without a Lot of Jargon | Presentations/Speeches | 2007 | 1935 |
| Library Item | Collaborative Process for IT Training and Development | Presentations/Speeches | 2007 | 1342 |
| Blog entry | E2005 Podcast: Revitalize and Transform Online Staff Training and Development | Blogs | 2006 | 3262 |
| Library Item | Learning Mania: A How-To Guide to Revitalize and Transform Online Staff Training and Development | Presentations/Speeches | 2005 | 2182 |
| Blog entry | Faculty Development | Blogs | 2005 | 3933 |
| Library Item | Spooks in the Machine: Proactive Strategies for Securing Your Network | Presentations/Speeches | 2005 | 2861 |
| Library Item | TECHNOLOGY REQUEST LIVE! (TRL!) - A 21st Century Progression of Teaching and Learning | Presentations/Speeches | 2005 | 2269 |
| Library Item | Probing End-User IT Security Practices—Through Homework | Articles, Papers, and Reports | 2004 | 3286 |
| Library Item | Just-in-Time Faculty IT Support: A Scalable Model for Delivering Technology Tutorials in Faculty Offices | Presentations/Speeches | 2004 | 3256 |
| Library Item | Building a Training Network: The Technology Liaison Program | Presentations/Speeches | 2004 | 2974 |
| Library Item | Leveraging IT Infrastructure for HIPAA Training | Articles, Papers, and Reports | 2004 | 5951 |
| Library Item | Multimedia Modules: A Scripted Approach to Hands-On Training | Presentations/Speeches | 2003 | 4343 |
| Library Item | Small Staff--Big Demands | Presentations/Speeches | 2003 | 5032 |
| Library Item | Training to Increase the Effectiveness of Your Campus Data Warehouse | Presentations/Speeches | 2003 | 5046 |
| Library Item | Using Streaming Media for Online User Training in IT | Presentations/Speeches | 2002 | 4387 |
| Library Item | Models for Faculty Training in Technology | Presentations/Speeches | 2001 | 4845 |
| Library Item | A Support Crisis of Our Own Making? Training Versus Equipping | Articles, Papers, and Reports | 2001 | 4863 |
| Library Item | Access and Innovation: Partnering to Train Professional Workforce Educators | Articles, Papers, and Reports | 2000 | 5132 |
| Library Item | One Size Does Not Fit All: Models for Support and Training Partnerships in Virginia | Articles, Papers, and Reports | 2000 | 4567 |
| Library Item | Duke University's IT Staff Broadbanding Initiative | | 2000 | 4042 |
| Library Item | The Power of Mentoring | Articles, Papers, and Reports | 2000 | 4890 |
| Library Item | Resourceful Campus Solutions to IT Staff Challenges | Articles, Papers, and Reports | 1999 | 4528 |
| Library Item | Computing Survival Skills: Training the Workforce to Stay Abreast of Technology | Articles, Papers, and Reports | 1999 | 4596 |
| Library Item | Dealing with Change: A User's Perspective | Articles, Papers, and Reports | 1998 | 4350 |
| Library Item | Enterprise-Wide Messaging--It's Time to Communicate | Articles, Papers, and Reports | 1998 | 4486 |
| Library Item | Readin', Writin', Arithmetic, and Information Competency: Adding a Basic Skills Component to a University's Curriculum | Articles, Papers, and Reports | 1998 | 5146 |
| Library Item | Tutoring Faculty in Their Offices: Taking Instruction to Where It Is Used | Articles, Papers, and Reports | 1998 | 4552 |
| Library Item | From Apathetic to Energetic: How Our Student-Run Computer Lab Became Customer-Service Focused | Articles, Papers, and Reports | 1998 | 4516 |
| Library Item | BobCatPlus: Design and Introduction of a Z39.50 Web Catalog | Articles, Papers, and Reports | 1998 | 4281 |
| Library Item | Reengineering Customer Assistance: The Good, the Bad, and the Ugly | Articles, Papers, and Reports | 1998 | 4796 |
| Library Item | Distribute the Work--and the Resource: Syracuse University's Distributed Computing Environment | Articles, Papers, and Reports | 1998 | 4819 |
| Library Item | Development Dollars & Sense: Making Development Part of the Job | Articles, Papers, and Reports | 1997 | 4652 |
| Library Item | IT Staff Training: A Program for a Rising Tide of Change | Articles, Papers, and Reports | 1997 | 4902 |
| Library Item | The Employee and Organization of the Future: A Partnership at all Levels | Articles, Papers, and Reports | 1997 | 4195 |
| Library Item | READERS RESPOND: Retaining Skilled Staff | Articles, Papers, and Reports | 1997 | 4631 |
| Library Item | Technology Training Center (One-Stop Shopping) | Articles, Papers, and Reports | 1996 | 5307 |
| Library Item | The Employee and Organization of the Future -- A Partnership at All Levels | Articles, Papers, and Reports | 1996 | 5731 |
| Library Item | Building a Successful Training Partnership | Articles, Papers, and Reports | 1996 | 4960 |
| Library Item | Teaming Up to Develop a Faculty Institute on Teaching, Learning, and Technology | Articles, Papers, and Reports | 1996 | 5355 |