| Library Item | Using Personas to Understand the Needs and Goals of Institutional Repository Users | Articles, Papers, and Reports | 2008 | 134 |
| Library Item | The Why and How of Web Accessibility | Presentations/Speeches | 2008 | 443 |
| Blog entry | Tune in April 4: Free Web Seminar on the Why and How of Web Accessibility | Blogs | 2008 | 419 |
| Library Item | If You Build It, Will They Come? Reality-Based Emerging Services Planning for Millennials | Presentations/Speeches | 2008 | 49 |
| Library Item | Improving Web Usability with a Content Management System | Presentations/Speeches | 2007 | 452 |
| Library Item | Kuali Rice: Simplifying Software Development | Presentations/Speeches | 2007 | 200 |
| Library Item | Web Usability 101: Watch (and Discuss) a Live Test | Presentations/Speeches | 2007 | 242 |
| Library Item | Institutional Repositories and Their 'Other' Users: Usability Beyond Authors | Articles, Papers, and Reports | 2007 | 2651 |
| Blog entry | Podcast: An Interview with Jim Murphy, Elon University | Blogs | 2007 | 3442 |
| Library Item | User-Centered Design in IT: The Low-Hanging Fruit | Presentations/Speeches | 2007 | 1464 |
| Library Item | Usability in Higher Education IT: A Moral Mandate and an Attainable Goal | Presentations/Speeches | 2007 | 1424 |
| Library Item | Best Practices for Incorporating Quality Assurance into Your Software Development Life Cycle | Presentations/Speeches | 2006 | 2779 |
| Library Item | Tell Us What You Want: Lessons in Student-Centered Service Design | Presentations/Speeches | 2006 | 1780 |
| Library Item | Developing Effective Production Turnover Procedures | Presentations/Speeches | 2005 | 2694 |
| Blog entry | Making our machines more like us | Blogs | 2005 | 4104 |
| Library Item | Who Owns the Data? | Presentations/Speeches | 2005 | 2325 |
| Library Item | Designing for Experts: How Scholars Approach an Academic Library Web Site | Articles, Papers, and Reports | 2005 | 2423 |
| Library Item | Seven Common Usability Testing Mistakes | Articles, Papers, and Reports | 2005 | 2161 |
| Library Item | Creating a User-Centered Culture of Assessment | Presentations/Speeches | 2005 | 2297 |
| Library Item | Usability-Driven Interface Design | Presentations/Speeches | 2005 | 2311 |
| Library Item | An "Affinity" for Users: A Tool for User Input | Presentations/Speeches | 2004 | 2535 |
| Library Item | Expected and Actual Student Use of an Online Learning Environment: A Critical Analysis | Articles, Papers, and Reports | 2004 | 3472 |
| Library Item | Managing conflict in software testing | Articles, Papers, and Reports | 2004 | 3178 |
| Library Item | User-Centered Design Approaches for Web Applications | Presentations/Speeches | 2003 | 4375 |
| Library Item | Designing an Effective Support Site: Making It Easy for Users to Get What They Want Quickly | Presentations/Speeches | 2003 | 4401 |
| Library Item | Implementing a Usability Lab for Web Development and Academic Stakeholders | Presentations/Speeches | 2003 | 4716 |
| Library Item | Usage and Usability Assessment: Library Practices and Concerns | Articles, Papers, and Reports | 2002 | 4650 |
| Library Item | A User-Centered Approach to Student Information Systems Design | Articles, Papers, and Reports | 2000 | 5393 |
| Library Item | A Case Study in Client/Server Design: ASU West Student Prospect Tracking | Articles, Papers, and Reports | 1998 | 5344 |
