Documents Contributed by ECAR

This July 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of messaging and communication in higher education. It seeks to understand the provision, policies, use, and emerging trends related to telephony, mobile communications, e-mail and calendaring, and emergency notification systems in colleges and universities.

How To Cite This Work: EDUCAUSE Center for Applied Research. "Messaging and Communication Survey" (Survey Instrument). Boulder, CO: ECAR, 2008, available from http://www.educause.edu/ecar.

This ECAR research bulletin explores how Louisiana State University and other colleges and universities have overcome barriers inherent in new technology adoption by including students in relevant conversations and stakeholder processes. Related discussion covers linkages between strategic planning for IT, strategic investment using student technology fees as a vehicle for investment, and inclusion of students in IT governance as an expression of core values of the academy.

Citation for this work: Childs, Melody. “Students: The Real Angel Investors” (Research Bulletin, Issue 14). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL have become widely known and continue to grow as the community of practice matures. Most institutions using ITIL started with version 2 and are in the midst of their adoption process. Version 3 represents a significant change in the architecture of ITIL. ITIL version 3 aligns service management with evolving business environments, rapidly advancing technology, compliance requirements, and governance models, and it shifts ITIL from a process focus to a lifecycle focus. This research from the Burton Group discusses the notable shift in terms of how IT is viewed in the overall context of the institution.

Links to documents within this file might require secure access to restricted Web sites.

This ECAR research bulletin details the arguments emerging in the blogosphere and elsewhere both for and against the learning management system. It examines whether the LMS is destined to continue as the primary means of organizing the online learning experience for university students. The bulletin is a companion to an earlier ECAR research bulletin that examines the factors leading to the selection of the open source learning management system at the Open University in the United Kingdom.

Citation for this work: Sclater, Niall. “Web 2.0, Personal Learning Environments, and the Future of Learning Management Systems” (Research Bulletin, Issue 13). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

This ECAR research bulletin examines the factors leading to the selection of the open source learning management system at the Open University, details the many aspects of development work that had to be undertaken, and describes the issues involved for institutions participating in an open source community. It also looks at some of the many business and cultural challenges the institution has faced, and at how faculty are being encouraged to move toward a model of education incorporating increasing amounts of e-learning content and activity.

Ccitation for this work: Sclater, Niall. “Large-Scale Open Source E-Learning Systems at Open University UK” (Research Bulletin, Issue 12). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

This ECAR case study complements the 2008 ECAR study by Philip J. Goldstein, Leading the IT Workforce in Higher Education. Developing the IT Workforce at the University of South Australia describes both the commitment of the University of South Australia (UniSA) to its workforce and the information technology organization’s successful effort to create and foster a high-performing IT team. Since its formation in 1991, UniSA faced exceptionally stiff challenges in transforming itself from a technical institute and college of advanced education into a comprehensive research-oriented university. This evolution brought with it workforce misalignments in both the academic and professional staff. With its longstanding and explicit commitment to equity and a great deal of foresight, UniSA’s leaders have established the institution’s reputation as an employer committed to the well-being of academic and professional staff even in the face of major competition in the turbulent financial environment and the local employment market.

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2008 study, Higher Education IT and Cyberinfrastructure: Integrating Technologies for Scholarship , by Mark C. Sheehan. The ECAR research study explores higher education’s involvement in five areas of research-related information technologies: high-performance computing resources, cyberinfrastructure applications and tools, data storage and management resources, advanced network infrastructure resources, and resources for collaboration within virtual communities. The report, which is based on results of a quantitative survey of 369 U.S. and Canadian colleges and universities and consultation with cyberinfrastructure experts and 12 university executives and technical staff members, discusses who uses, who provides, and who funds cyberinfrastructure resources as well as how important each technology is and will be to research and teaching.

This ECAR research bulletin discusses the adjustments that the Indiana University information technology organization made, and continues to make, in order to support membership in Sakai. It has been said that supporting Sakai can seem like trying to change a tire on a moving car. As co-founder of and active participant in the Sakai collaboration, the effects of IU’s decision—the unexpected, the challenging, and the delightful—are discussed in terms of the intra- and interuniversity realities of highly collaborative efforts.

Citation for this work: Goodrum, David, Jan R. Holloway, Anastasia S. Morrone, Lance Speelmon, and Elizabeth A. Van Gordon. “Dynamics of Supporting Sakai Through Local and Global Collaboration” (Research Bulletin, Issue 11). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

This research bulletin explores the importance of focusing on innovation in decision-making about IT. Acknowledging the apparent dichotomy between the efficient use of resources in a centralized IT model and the effective application of IT resources toward innovative research and pedagogy, the bulletin presents a model for IT service delivery that can be used or adapted in colleges and universities.

Citation for this work: Frederick, Lawrence W. “Recasting the Centralization–Decentralization Debate: Advancing the Innovation Support Cycle” (Research Bulletin, Issue 10). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.

This research bulletin explores the advanced networking issues and investments that colleges and universities that aspire to support their faculty and students in leading edge research and education activities must face in the near future. It is drawn from the work of the Advanced Networking Services Work Group at the University of California, which was charged with evaluating the current state of UC’s networking infrastructure, identifying best practices in global networking activities, and making recommendations to position UC for competitive advantage. The author served as chair of the Work Group. 

Citation for this work: McCredie, Jack. “Advanced Network Services: Current Issues in Higher Education” (Research Bulletin, Issue 9). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, available from http://www.educause.edu/ecar.