Information Technology Management and Leadership and Strategic Planning, IT

Cal State East Bay has designed and implemented an innovative IT management and service delivery model in collaboration with the deans, vice presidents, the IT advisory committee, and the academic senate. This process included yearlong pilots for two colleges and one administrative division. IT@CSUEB is now guided by a shared governance model, baseline SLAs, and coordination teams.

Three curves—technical possibility, social desirability, and economic feasibility over time—describe the forces that shape college and university IT challenges. The consumerization of technology, insourcing and outsourcing, edge or leveraged services on campus, and multi-institutional community source are timely opportunities for IT leaders who can wisely discern these curves.

This workshop covers information technology strategic planning in higher education environments. Participants will receive an overview of different approaches to strategic planning for technology, including best practices and analyses of the advantages and disadvantages of each approach. Three case studies will be presented; each covers a different aspect of strategic planning. A hybrid approach to strategic planning will be developed using the lessons learned from these case studies. The workshop will be of interest to those engaged in any type of planning activity that involves deploying or supporting IT in large organizations.

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) environments at 933 colleges and universities in the U.S. and abroad. The report presents aggregates of data through more than 100 tables and accompanying descriptive text in five areas relevant to planning and managing IT in higher education: IT Organization, Staffing, and Planning; IT Financing and Management; Faculty and Student Computing; Networking and Security; and Information Systems. Appendices include a brief historical context, a list of participating campuses, the 2006 survey instrument, a glossary of terms from the survey, and Carnegie classification definitions.

As both of the reviewers note, these two books are both geared toward providing suggestions and strategies to the IT manager. The first review on The Visible Ops Handbook: Starting ITIL in 4 Practical Steps, notes that this book is an invaluable guide to IT change management. The second review is on Student Information Systems: A Guide to Implementation Success, which discusses how to navigate the implentation process of a student information system (SIS).

This is the October 2003 ECAR survey instrument used for ECAR Research Study concerning Information Technology Strategic Management in Higher Education.