| Library Item | Recasting the Centralization-Decentralization Debate: Advancing the Innovation Support Cycle | Articles, Papers, and Reports | 2008 | 4269 |
| Blog entry | May 19: Free Web Seminar on MCommunity to Improve IT Service Provisioning at the University of Michigan | Blogs | 2008 | 285 |
| Blog entry | EDUCAUSE Now - Show #2 - P2P, Clifford Lynch, IT Cultures | Blogs | 2008 | 604 |
| Library Item | A Place for Everyone: Understanding IT Culture Using S-Curves | Presentations/Speeches | 2008 | 48 |
| Library Item | An Antidote for the Faculty-IT Divide | Articles, Papers, and Reports | 2008 | 1347 |
| Library Item | The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey | Presentations/Speeches | 2007 | 478 |
| Library Item | Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals | Presentations/Speeches | 2007 | 477 |
| Library Item | The Organization of the Organization: CIOs’ Views on the Role of Central IT | Articles, Papers, and Reports | 2007 | 5732 |
| Library Item | The Cost of Decentralization | Articles, Papers, and Reports | 2007 | 1679 |
| Blog entry | An Interview with Jenn Stringer, Stanford School of Medicine | Blogs | 2007 | 3195 |
| Library Item | Effective Communication on a Decentralized Campus | Presentations/Speeches | 2007 | 1338 |
| Library Item | Investing in Central IT Soft and Technical Skills and Engaging Faculty/Staff in Common Goals | Presentations/Speeches | 2007 | 1280 |
| Library Item | Building a Technical Consulting Team Within a Federated University Environment | Presentations/Speeches | 2007 | 1564 |
| Library Item | A Shift to Decentralized IT Support | Presentations/Speeches | 2007 | 1687 |
| Blog entry | EDUCAUSE2006 Podcast: Building Relationships Between Central and Decentralized Units | Blogs | 2007 | 3064 |
| Library Item | Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model | Presentations/Speeches | 2007 | 1639 |
| Library Item | IT Help Desk Management | Surveys | 2007 | 2692 |
| Library Item | Implementing IT Shared Services in a Research-Led University Without Limiting Innovation | Presentations/Speeches | 2006 | 1803 |
| Library Item | Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization | Presentations/Speeches | 2006 | 1667 |
| Library Item | Milking the Model: Getting the Most Out of Integration and Centralization | Presentations/Speeches | 2006 | 1564 |
| Library Item | Building Effective Relationships Between Central and Decentralized IT Units on Campus | Presentations/Speeches | 2006 | 1846 |
| Library Item | Decentralizing Support Services: It's All About Relationships | Presentations/Speeches | 2006 | 1738 |
| Library Item | Know Where: Learning in a Complex, Adaptive Age | Presentations/Speeches | 2006 | 2727 |
| Library Item | Re-centering the Research Computing Enterprise | Articles, Papers, and Reports | 2006 | 2429 |
| Library Item | Two Approaches to PCI DSS Compliance | Presentations/Speeches | 2006 | 2650 |
| Library Item | The IT Managers Council: Improving Communication and Coordination Between Central and Local IT Staff and Operations | Presentations/Speeches | 2006 | 2716 |
| Library Item | Technology-Enhanced Classrooms: Central Versus Distributed Support | Presentations/Speeches | 2005 | 2311 |
| Library Item | Developing an Institutional Perspective on the Information Technology Function: The Case of Cornell University | Articles, Papers, and Reports | 2004 | 3475 |
| Library Item | Core Service Teams as Agents of Culture Change | Programs and Projects | 2004 | 2930 |
| Library Item | Building a Training Network: The Technology Liaison Program | Presentations/Speeches | 2004 | 4032 |
| Library Item | Slaying the Giant: 300 Classroom Technology Systems | Presentations/Speeches | 2004 | 3829 |
| Library Item | Security Access Management at UC Irvine: Adding Decentralization and Ending Paper | Presentations/Speeches | 2004 | 3273 |
| Library Item | Autonomously Organized and Funded IT Groups | Articles, Papers, and Reports | 2004 | 4037 |
| Library Item | College Teaching and Technology Plans: Centralizing Web-Enhanced Course Design in a Decentralized Environment | Presentations/Speeches | 2003 | 4603 |
| Library Item | The Business of Offering Customized Departmental Support Contracts | Presentations/Speeches | 2003 | 4341 |
| Library Item | Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized Environment | Presentations/Speeches | 2003 | 4410 |
| Library Item | Organizing Information Professionals on Campus | Articles, Papers, and Reports | 2002 | 4958 |
| Library Item | One Stop Shopping for IT Support Services | Presentations/Speeches | 2002 | 5244 |
| Library Item | Economics of Computing:
The Case of Centralized Network File Servers | Articles, Papers, and Reports | 2002 | 3075 |
| Library Item | Bringing IT All Back Home: Centralizing Systems in a Decentralized Climate | Presentations/Speeches | 2002 | 5514 |
| Library Item | Soothing the Many-Headed Beast: How to Support Everything with Limited Resources | Presentations/Speeches | 2001 | 6056 |
| Library Item | Making It Up as We Go: Collaboration Between the Library and Central University Information Services to Provide IT Support in an Academic Medical Center | Presentations/Speeches | 2001 | 5519 |
| Library Item | Internet Video: Tools and Techniques | Presentations/Speeches | 2001 | 5185 |
| Library Item | Decentralized Information Technology Requires Central Coordination! | Articles, Papers, and Reports | 1999 | 6170 |
| Library Item | A New Way of Establishing Campuswide Standards and Recommended Solutions | Articles, Papers, and Reports | 1996 | 5294 |
| Library Item | Back to the Future -- A Management Perspective on Distributed Support | Articles, Papers, and Reports | 1995 | 6699 |
| Library Item | The Need to Rethink Decentralized Computing in Higher Education | Articles, Papers, and Reports | 1994 | 5394 |
| Library Item | Having Your Cake and Eating it Too: A Recipe for a Collaborative CWIS in a Decentralized Environment | Articles, Papers, and Reports | 1994 | 5328 |
| Library Item | Serving Students Well Serves Us | Articles, Papers, and Reports | 1994 | 5489 |
| Library Item | Providing Access for the Scholars Work Environment (SWE) | Articles, Papers, and Reports | 1994 | 5994 |
