Search| Browse| Contribute
Library| Blogs| Jobs| Podcasts| Wikis| Feeds
Page Location:
Home > Browse > Information Technology Management and Leadership > Support Services > CRM (17 records)
Alternate ViewsRSS

CRM

Recent resources tagged with CRM.

Enhancing Retention: A Tool for Communication Between Faculty and Advisors
Added by the EDUCAUSE Librarian
Title:Enhancing Retention: A Tool for Communication Between Faculty and Advisors (ID: NCP08093)
Author(s):Vanessa Ritz (Northeastern University), Thomas Hopkins (Northeastern University), and Kostia Bergman (Northeastern University)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

This presentation will demonstrate Northeastern University's new online CRM application to increase student retention through communication between faculty and advisors. This tool allows faculty to identify students with poor or declining performance or other performance difficulties and easily report these issues to advisors.

View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP08093.ppsEnhancing Retention: A Tool for Communication between Faculty and Advisors
| | | | |
Send to a Friend  112 reads

Relationship Management: Stronger Partnerships to Inform IT Planning
Added by the EDUCAUSE Librarian
Title:Relationship Management: Stronger Partnerships to Inform IT Planning (ID: EDU07249)
Author(s):Steven Winig (MIT), Nan McKenna (Stanford University), and Michael Ferdinando (Cornell University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning. This panel discussion will offer three institutions' approaches and the successes and challenges they face.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07249A.ppsRelationship Management: Handouts
http://www.educause.edu/ir/library/multimedia/EDU07249B.movVideo- Account Management at Cornell
http://web.mit.edu/ist/org/rmRelationship Management
[Off site]
http://connect.educause.edu/blog/kellywalker/e07podcastrelationsh/45681Session Podcast
| | | |
Send to a Friend  390 reads

Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model
Added by the EDUCAUSE Librarian
Title:Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model (ID: MAC07059)
Author(s):Paul Halpine (Montgomery College)
Origin:Presented at Mid-Atlantic Regional Conferences (01/17/2007)
Type:Presentations/Speeches
Abstract:This presentation will outline and present the results of a successful support model for specialized academic needs, resulting in better managed projects; improved compliance, standardization, and workload control; increased collaboration between IT and academic units; and improved reliability, quality, and staff competencies.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MAC07059.ppsSCC / SSM PowerPoint Presentations
| | | | |
Login to post comments  Send to a Friend  1613 reads

Increasing IT Value for Customers: A Challenge for Higher Education
Added by the EDUCAUSE Librarian
Title:Increasing IT Value for Customers: A Challenge for Higher Education (ID: ERB0605)
Author(s):Daniel Beeby (Columbia University), Sunny Donenfeld (Cornell University), Klara Jelinkova (Duke University), Jim Knox (Stanford University), Eileen Palenchar (Brown University), and Joseph Rini (Columbia University)
Origin:Documents Contributed by ECAR, Research Bulletins (02/28/2006)
Type:Articles, Papers, and Reports
Abstract:

This research bulletin is the work of a strategic project team participating in the IT Leaders Program, a leadership development initiative facilitated by MOR Associates of Watertown, Massachusetts. It strives to answer the question, What must a central IT organization in an academic environment do to increase its value to its clients and its institution? It is not a cookbook for how to create a successful IT organization but rather a discussion of considerations for increasing value.

View this resource:
http://www.educause.edu/ir/library/pdf/ERB0605.pdf
| | | | | | | |
Login to post comments  Send to a Friend  4533 reads

A Conversation with MIT's Jerry Grochow
Created by Matt Pasiewicz (EDUCAUSE) on October 27, 2005
In this podcast, we'll listen in on a 17 minute interview with Jerry Grochow about what's going on at MIT and gather some thoughts on vendor consolidation, project management, relationship management and the next wave of IT leaders
| | | | | | | |
mpasiewicz's blog  Login to post comments  1 attachment  Send to Friend  6375 reads

Ask TOM: Managing Campus Information Delivery via Online Self Help
Added by the EDUCAUSE Librarian
Title:Ask TOM: Managing Campus Information Delivery via Online Self Help (ID: SER0558)
Author(s):Steven A. Terry (The University of Memphis)
Origin:Presented at Southeast Regional Conferences (06/07/2005)
Type:Presentations/Speeches
Abstract:The University of Memphis has deployed Ask TOM, a Web-based system that provides fast, accurate, and consistent answers to students' questions across phone, e-mail, Web, and chat channels. The system consolidates information resources previously scattered across various academic and administrative units. Selection methodologies, benefits, return on investment, information relevancy challenges, and application to specific programs will be discussed.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SER0558.pps
| | | |
Login to post comments  Send to a Friend  2183 reads

New Trends in Admissions Processing
Added by the EDUCAUSE Librarian
Title:New Trends in Admissions Processing (ID: SER0507)
Author(s):Timothy Lyn McCready (University of Mississippi)
Origin:Presented at Southeast Regional Conferences (06/07/2005)
Type:Presentations/Speeches
Abstract:This session will include a discussion and demonstration of the Ole Miss Online Admissions Application process using SAP Workflow and Mobius Imaging Technology. SAP Workflow in conjunction with Mobius allows for customized, dynamic admissions applications and the automation of various processes. This presentation exhibits the application form and its processing.
View this resource:
http://www.educause.edu/ir/library/powerpoint/SER0507.ppsSAP Admissions Process
|
Login to post comments  Send to a Friend  2192 reads

Planning for Successful Students
Added by the EDUCAUSE Librarian
Title:Planning for Successful Students (ID: EDU04121)
Author(s):Andrew Fairbanks (IBM Corporation), Russ Little (Sinclair Community College), Anna M. Mays (Sinclair Community College), and Elizabeth Nass
Origin:Presented at EDUCAUSE Annual Conferences (10/21/2004)
Type:Presentations/Speeches
Abstract:Two very different organizations have created proactive, intelligent, comprehensive approaches to student services and retention. Sinclair Student Success Plan and the eArmyU Customer Service Management program both combine online systems with personal advising and counseling to meet very diverse needs. Both proactively identify at-risk students, develop an individualized plan for each student, track student progress, and offer useful research tools.

Winner: 2004 EDUCAUSE Award for Excellence in Information Technology Solutions.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU04121.pps
| | | |
Login to post comments  Send to a Friend  3505 reads

Managing Student Relationships (CRM) to Drive Retention
Added by the EDUCAUSE Librarian
Title:Managing Student Relationships (CRM) to Drive Retention (ID: MWR0424)
Author(s):Kevin Collins (DePaul University), Andrew Drefahl (DePaul University), and Gazala Siddiqi (DePaul University)
Origin:Presented at Midwest Regional Conferences (2004)
Type:Presentations/Speeches
Abstract:DePaul University has developed insight into the benefits of customer relationship management (CRM) through the fastest and only implementation of PeopleSoft's CRM suite (online marketing and reporting) in higher education. This session will provide an in-depth look at which commercial CRM strategies and techniques transfer effectively and which require further translation and validation. CRM is one of the biggest opportunities on our strategic agenda, and we are seeking collaborators to broaden the knowledge base of CRM in higher education.
View this resource:
http://www.educause.edu/ir/library/powerpoint/MWR0424.pps
Login to post comments  Send to a Friend  3780 reads

Relationship Management in Higher Education Information Technology
Added by the EDUCAUSE Librarian
Title:Relationship Management in Higher Education Information Technology (ID: ERB0313)
Author(s):Robin M. Conant (Stanford University)
Origin:Documents Contributed by ECAR, Research Bulletins (06/24/2003)
Type:Articles, Papers, and Reports
Abstract:

Relationship management is an integrated, holistic, enterprise-wide approach to providing information technology services and managing customer relationships over time. This research bulletin analyzes how four institutions -- MIT, Princeton, UC San Diego, and Yale -- have used relationship management strategies to extend the effectiveness while improving efficiency and customer satisfaction of their IT client service operations.

View this resource:
http://www.educause.edu/ir/library/pdf/ERB0313.pdf
| |
Login to post comments  Send to a Friend  7015 reads
12next ›last »