| Library Item | Enhancing Retention: A Tool for Communication Between Faculty and Advisors | Presentations/Speeches | 2008 | 131 |
| Library Item | Relationship Management: Stronger Partnerships to Inform IT Planning | Presentations/Speeches | 2007 | 399 |
| Library Item | Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model | Presentations/Speeches | 2007 | 1642 |
| Library Item | Increasing IT Value for Customers: A Challenge for Higher Education | Articles, Papers, and Reports | 2006 | 4596 |
| Blog entry | A Conversation with MIT's Jerry Grochow | Blogs | 2005 | 6402 |
| Library Item | Ask TOM: Managing Campus Information Delivery via Online Self Help | Presentations/Speeches | 2005 | 2183 |
| Library Item | New Trends in Admissions Processing | Presentations/Speeches | 2005 | 2195 |
| Library Item | Planning for Successful Students | Presentations/Speeches | 2004 | 3515 |
| Library Item | Managing Student Relationships (CRM) to Drive Retention | Presentations/Speeches | 2004 | 3789 |
| Library Item | Relationship Management in Higher Education Information Technology | Articles, Papers, and Reports | 2003 | 7045 |
| Library Item | Managing Critical Customer Relationships in Higher Education: The Student for Life Vision | Presentations/Speeches | 2003 | 3949 |
| Library Item | The Next-Generation Infrastructure | Articles, Papers, and Reports | 2002 | 4547 |
| Library Item | Managing Critical Customer Relationships in Higher Education | Presentations/Speeches | 2002 | 4503 |
| Library Item | Accenture - CRM in Higher Ed: Helping Build Lifelong Relationships | Presentations/Speeches | 2002 | 5607 |
| Library Item | The Next-Generation Infrastructure | Articles, Papers, and Reports | 2001 | 9098 |
| Library Item | Learner Relationship Management: The Road to Customer Service | Presentations/Speeches | 2001 | 5746 |
| Library Item | Portal Implementation -- A Day At A Time | Presentations/Speeches | 2001 | 5171 |
