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Digital Reference Services

Recent resources tagged with Digital Reference Services.

An Interview with Peter Brantley at CNI's 2007 Spring Task Force Meeting
Created by Gerry Bayne (EDUCAUSE) on April 27, 2007
This is a 19 minute interview with Peter Brantley, new Executive Director of the Digital Library Federation.

The collective expertise of digital libraries in making available the diverse literatures of science and artistic expression, in concert with the increasing sophistication of commercial partners and the development of distributed, interactive forms of publishing, require libraries to chart the engineering of new architectures for teaching, learning, and research. Digital Libraries must work to forge the new collaborations required to enable and build these services. Peter Brantley talk about the digital library landscape and the challenges that lie ahead.

This interview is provided courtesy of CNI and was recorded at their 2007 Spring Task Force Meeting.  The Coalition for Networked Information (CNI) is an organization dedicated to supporting the transformative pr
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Instant Messaging: Are We 2.0 Yet?
Added by the EDUCAUSE Librarian
Title:Instant Messaging: Are We 2.0 Yet? (ID: SWR07037)
Author(s):Robin Leech (Oklahoma State University)
Origin:Presented at Southwest Regional Conferences (02/22/2007)
Type:Presentations/Speeches
Abstract:During the summer of 2006, Reference and Digital Library Services departments of the Oklahoma State University Libraries started discussions about implementing an instant messaging service. This presentation will provide a brief history of that decision process and the choice of software and training for librarians. Advertising, successes, and issues/solutions will be presented.
View this resource:
http://www.educause.edu/ir/library/pdf/SWR07037A.pdfInstant Messaging Bibliography
http://www.educause.edu/ir/library/pdf/SWR07037B.pdfInstant Messaging Survey Comments
http://www.educause.edu/ir/library/pdf/SWR07037C.pdfLibrarian Survey Questions
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Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2
Added by the EDUCAUSE Librarian
Title:Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 (ID: CSD4606)
Author(s):Pascal Lupien (University of Guelph)
Source:Online
Origin:Contributed by Organizations or Campuses (2006)
Type:Articles, Papers, and Reports
Abstract:"Real-time virtual reference (VR) has been around for several years. Although it has become standard in our libraries and widely discussed in the professional literature, the evidence indicates that libraries are not satisfied with the service. Usage statistics have been disappointing; frustration levels with the technology remain high. Not surprisingly, much of the recent literature has focused on the "Why don't they come?" question. By all accounts, VR should be an increasingly popular service: We know that young people love to chat and that many universities and colleges cater to a growing number of distance and off-campus users—the perfect audience for VR. Various theories have been proposed as to why usage statistics are so low. Most focus on marketing and user behavior. Relatively little has been written about how technical problems impact VR services."
View this resource:
http://www.infotoday.com/online/jul06/Lupien.shtml[Off site]
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New Technologies and Reference Services - Book Review
Added by the EDUCAUSE Librarian
Title:New Technologies and Reference Services - Book Review (ID: EQM01215)
Author(s):Richard J. Bazillion (Winona State University)
Origin:EDUCAUSE Quarterly Articles (2001)
Type:Articles, Papers, and Reports
Abstract:Richard Bazillion's review of New Technologies and Referencee Services, indicates that technology and reference services in academic libraries will have a strong impact upon scholarly communications in general. Librarians are essential to the digital information environment and the essays in this collection show a wide array of changes to reference services.
View this resource:
http://www.educause.edu/ir/library/pdf/EQM01215.pdf
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Wikirevisionism
Created by Joe Clark (Florida State University) on March 03, 2006
More grist for the Wikipedia trashers: a report in a Massachusetts newspaper disclosing the fact that congressional staffers have been editing entries to "correct" unfavorable information. Not much of a surprise there (though Nature did recently publish the results of a study showing Wikipedia to be about as accurate as Encyclopaedia Britannica, so I'm not giving up on Wikipedia yet).

But I wonder if Wikipedia's open-editing process can be used to more openly track historical revision?
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joeclark's blog  2 comments  Send to Friend  4004 reads

Chat Reference Service: An Analysis of One Semester's Data
Added by the EDUCAUSE Librarian
Title:Chat Reference Service: An Analysis of One Semester's Data (ID: CSD4501)
Author(s):JoAnn Sears (Auburn University)
Source:Issues in Science and Technology Librarianship
Origin:Contributed by Organizations or Campuses (2001)
Type:Articles, Papers, and Reports
Abstract:Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated. This study examines whether the questions were localized to the specific library's resources/services as well as whether the person responding to the chat question gave any evidence of consulting resources during the course of the chat session.
View this resource:
http://www.istl.org/01-fall/article2.html[Off site]
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Remote Reference Services at the North Carolina State Universities
Added by the EDUCAUSE Librarian
Title:Remote Reference Services at the North Carolina State Universities (ID: CSD4500)
Author(s):Josh Boyer (North Carolina State University)
Source:Virtual Reference Desk Project
Origin:Contributed by Organizations or Campuses (2000)
Type:Articles, Papers, and Reports
Abstract:In order to provide equivalent services to patrons in and outside the library, North Carolina State University (NCSU) Libraries have implemented a service point within the main library for responding to requests from off-site patrons. During their shifts at the off-site services desk, staff members answer reference questions received via telephone, e-mail, and online chat. This paper discusses the benefits of implementing the service, staffing strategies, and some challenges encountered.
View this resource:
http://www.vrd.org/conferences/VRD2000/proceedings/boyer-anderson-ciccone12-14.shtml[Off site]
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Changing a Cultural Icon: The Academic Library as a Virtual Destination
Added by the EDUCAUSE Librarian
Title:Changing a Cultural Icon: The Academic Library as a Virtual Destination (ID: ERM0610)
Author(s):Jerry D. Campbell (Claremont School of Theology)
Origin:EDUCAUSE Review Articles (2006)
Type:Articles, Papers, and Reports
Abstract:

Deep into the digital age, academic libraries have relinquished much of their fundamental and sustaining role. For most people, including academicians, the library—in its most basic function as a source of information—has become overwhelmingly a virtual destination.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0610.pdf
http://www.educause.edu/apps/er/erm06/erm0610.asp
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Where Learners Go
Added by the EDUCAUSE Librarian
Title:Where Learners Go (ID: CSD4271)
Author(s):Joan K. Lippincott (Coalition for Networked Information)
Origin:Contributed by Organizations or Campuses (2005)
Type:Articles, Papers, and Reports
Abstract:The author discusses how to strengthen the library role in online learning.
View this resource:
http://www.libraryjournal.com/article/CA6261428.html[Off site]
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More Than a Collection: Real Libraries for Students at Online Universities
Added by the EDUCAUSE Librarian
Title:More Than a Collection: Real Libraries for Students at Online Universities (ID: EDU05050)
Author(s):Mignon S. Adams (University of the Sciences in Philadelphia) and Jinnie Y. Davis (North Carolina State University)
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:Nontraditional universities without a physical library can offer online collections to their remote students. But how well are they providing the full array of library services? Two reviewers of online institutions describe models of online libraries, identify factors in their success, and suggest how traditional libraries can learn from them.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU05050.pdf
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