| Library Item | The Upward Trail: Success Factors in Help Desk Management | Presentations/Speeches | 2008 | 514 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition | Articles, Papers, and Reports | 2007 | 893 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education | Articles, Papers, and Reports | 2007 | 6269 |
| Library Item | Service on the Front Line: The IT Helpdesk in Higher Education Roadmap | Articles, Papers, and Reports | 2007 | 963 |
| Library Item | Service on the Front Line: The IT Help Desk in Higher Education – Key Findings | Articles, Papers, and Reports | 2007 | 2773 |
