Financial Management and EDUCAUSE2007

ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.

Surveying current trends in information security, it’s clear that a myriad of forces are at work. But fundamentally, security is all about economics: both attacker and defender are trying to maximize the return on their investments. Economics can both explain why security fails so often and offer new solutions for its success. For example, often the people who could protect a system are not those who suffer the costs of failure. Changing these economic incentives will do more to improve security than will more technology.

Facing an aging telephone copper plant and rising provider costs, Lock Haven University of Pennsylvania implemented a multicampus VoIP system to save more than $1 million over a five-year period while substantially upgrading functionality in the process. This presentation will outline the entire VoIP conversion process, from the planning stages through funding, implementation, and training.