Staffing

They're your high-maintenance, entitled, technologically sophisticated and fickle new talent pool. Generation Y, a.k.a. the Millennials, is also potentially the most high-performing generation in decades. Here's the lowdown on what makes them tick and how to work most effectively with them.

This session will describe lessons learned from the perspective of a public institution's creation of a "new" academic technologist role. The process included the willingness of IT leadership to innovate to improve teaching and learning, paying attention to best practices, promoting assessment to inform decision making, and nourishing a collaborative culture in support of faculty development. We will share our early experiences with defining and implementing the directorship.

Launched in January 2006, the Center for Teaching Excellence (CTE) at the University of South Carolina is located in the heart of campus in the Thomas Cooper Library. Enabling the wise use of new technologies to enhance student learning and providing synergy to campus teaching support activities through a systems approach are two of the CTE's five stated goals. To achieve these goals, the CTE created a new associate director position for teaching technology excellence.

This ECAR case study complements the 2008 ECAR study by Philip J. Goldstein, Leading the IT Workforce in Higher Education. Developing the IT Workforce at the University of South Australia describes both the commitment of the University of South Australia (UniSA) to its workforce and the information technology organization’s successful effort to create and foster a high-performing IT team. Since its formation in 1991, UniSA faced exceptionally stiff challenges in transforming itself from a technical institute and college of advanced education into a comprehensive research-oriented university. This evolution brought with it workforce misalignments in both the academic and professional staff. With its longstanding and explicit commitment to equity and a great deal of foresight, UniSA’s leaders have established the institution’s reputation as an employer committed to the well-being of academic and professional staff even in the face of major competition in the turbulent financial environment and the local employment market.

EDUCAUSE presents the top-ten IT-related issues in terms of strategic importance to the institution, as revealed by the ninth annual EDUCAUSE Current Issues Survey. This year, Security moves back to the top of the list.

Tackling the problems behind excessive overtime prevents legal problems, staff turnover, and user dissatisfaction with the IT department’s customer service

Security and ERP Systems are numbers 1 and 2; Infrastructure rises; Change Management, E-Learning, and Staffing move into top ten.

The CITES Help Desk has begun organizing student project teams as a creative approach to internal programming and training tasks while providing undergraduate employees with professional growth opportunities. This presentation will provide an overview of how we organized this endeavor and the perspectives of some student employees working on these project teams.

With a declining pool of IT graduates, the pending retirement of baby boomers, a regional exodus of young professionals, and the changing expectations of IT professionals, discover what Iowa State University is doing to make IT Services a great place to work.

With data from 960 participating institutions, the EDUCAUSE Core Data Service helps campus planners make informed decisions.