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Podcasts, Help Desk, and EDUCAUSE_ANNUALE2006 Podcast: Self-Help ClinicsCreated by Carie Lee Page (EDUCAUSE) on January 24, 2007
In this 35 minute recording from the 2006 EDUCAUSE Annual Conference Session, we’ll hear from Kimberly Brookes and Susan Lees in a session entitled, “Self-Help Clinics: A Pragmatic Approach to Student Support.” Brookes and Lees explain how Simmons College is teaching students to take charge of their own technology in guided self-help clinics on campus. E2005 Podcast: Stretch Your Staff with a Departmental Liaison ProgramCreated by Podcaster (EDUCAUSE) on February 23, 2006
This 41 minute recording provides coverage of the 2005 EDUCAUSE Annual Conference Session entitled Stretch Your Staff with a Departmental Liaison Program.
 E2005 Podcast: Transformation of Help Desk Services at Rutgers UniversityCreated by Podcaster (EDUCAUSE) on February 22, 2006
This 43 minute recording provides coverage of the 2005 EDUCAUSE Annual Conference Session entitled From the Pit to the Pinnacle: Transformation of Help Desk Services at Rutgers University.
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