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 <title>EDUCAUSE | Podcasts and Help Desk</title>
 <link>http://connect.educause.edu/browse/content/node/691,279</link>
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  <itunes:subtitle>Interviews and Proceedings from EDUCAUSE Events</itunes:subtitle>
  <itunes:author>The EDUCUASE Podcast Crew</itunes:author>
  <itunes:summary>EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology.  Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. </itunes:summary>
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 <title>EDUCAUSE Now - Show #1 - Premiere Episode</title>
 <link>http://connect.educause.edu/display/46379</link>
 <description>&lt;p&gt;Welcome to the premiere episode of &lt;em&gt;EDUCAUSE Now&lt;/em&gt;!&lt;/p&gt;&lt;p&gt;&lt;em&gt;EDUCAUSE Now&lt;/em&gt; is a monthly podcast, focusing on the intelligent use of information technology in higher education. Each episode features a variety of stories, interviews, and views that relate to IT in higher education. &lt;em&gt;EDUCAUSE Now&lt;/em&gt; will also inform you about upcoming events, report on past events, and feature the movers and shakers in policy, teaching and learning, security, and a whole host of other important topics for our members. Let us know what you would like to hear at &lt;a href=&quot;mailto:podcast@educause.edu&quot;&gt;podcast@educause.edu&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;This episode of &lt;em&gt;EDUCAUSE Now&lt;/em&gt; features:&lt;/p&gt;&lt;div style=&quot;float: right; margin-right: 10px;&quot;&gt;&lt;a title=&quot;Subscribe to EDUCAUSE NOW RSS feed&quot; href=&quot;http://connect.educause.edu/browse/content/node/691,6161,6147/feed&quot;&gt;&lt;img height=&quot;188&quot; border=&quot;0&quot; width=&quot;178&quot; src=&quot;http://edit.educause.edu/elements/images/Uploaded_Images/CONNECT/educause_now/edu_now_subscribe_Rss.png&quot; alt=&quot;Subscribe to EDUCAUSE NOW RSS feed&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;ul&gt;	&lt;li&gt;&lt;strong&gt;The &lt;a href=&quot;http://www.educause.edu/ecar&quot;&gt;EDUCAUSE Center for Applied Research (ECAR) &lt;/a&gt;Study entitled, &amp;quot;&lt;a href=&quot;http://connect.educause.edu/library/abstract/ServiceontheFrontLin/45690&quot;&gt;Service on the Front Line: The IT Help Desk in Higher Education&lt;/a&gt;&amp;quot;&lt;/strong&gt;	&lt;p&gt;We talk about some of the surprising findings with ECAR Fellow and author of the study, &lt;a href=&quot;http://www.educause.edu/PeerDirectory/750?ID=34745&quot;&gt;Mark Sheehan&lt;/a&gt;.&lt;/p&gt;	&lt;/li&gt;	&lt;li&gt;&lt;strong&gt;ELI in Conversation: Future Learning&lt;/strong&gt;	&lt;p&gt;A conversation between &lt;a href=&quot;http://www.educause.edu/PeerDirectory/750?ID=146134&quot;&gt;George Siemens&lt;/a&gt;, director of the Learning Technologies Centre at the University of Manitoba, and &lt;a href=&quot;http://www.educause.edu/PeerDirectory/750?ID=159210&quot;&gt;Michael Wesch&lt;/a&gt;, assistant professor of cultural anthropology at Kansas State University. This conversation was recorded at the &lt;a href=&quot;http://www.educause.edu/eli&quot;&gt;EDUCAUSE Learning Initiative&lt;/a&gt; 2008 Annual Meeting. George Siemens is the author of &amp;quot;&lt;a href=&quot;http://www.itdl.org/Journal/Jan_05/article01.htm&quot;&gt;Connectivism: A Learning Theory for the Digital Age&lt;/a&gt;&amp;quot;, and - Michael Wesch has produced two important videos on Web 2.0, &amp;quot;&lt;a href=&quot;http://www.youtube.com/watch?v=-4CV05HyAbM&quot;&gt;Information R/evolution&lt;/a&gt;&amp;quot; and &amp;quot;&lt;a href=&quot;http://www.youtube.com/watch?v=NLlGopyXT_g&quot;&gt;The Machine is Us/ing Us&lt;/a&gt;.&amp;quot; You can listen to the &lt;a href=&quot;http://connect.educause.edu/blog/gbayne/eliinconversationgeo/46065&quot;&gt;full length podcast &lt;/a&gt;of this conversation.&lt;/p&gt;	&lt;/li&gt;	&lt;li&gt;&lt;strong&gt;A Commentary from EDUCAUSE President &lt;a href=&quot;http://www.educause.edu/PeerDirectory/750?ID=28818&quot;&gt;Diana Oblinger&lt;/a&gt;.&lt;/strong&gt;	&lt;p&gt;Diana introduces herself as the new president of EDUCAUSE and provides some background information on her career path. She also speaks about her vision for the future of EDUCAUSE.&lt;/p&gt;	&lt;/li&gt;	&lt;li&gt;&lt;strong&gt;The &lt;a href=&quot;http://www.educause.edu/policy&quot;&gt;EDUCAUSE Policy Office&lt;/a&gt;: Update&lt;/strong&gt;	&lt;p&gt;We check in with EDUCAUSE Vice President &lt;a href=&quot;http://www.educause.edu/PeerDirectory/750?ID=06593&quot;&gt;Mark Luker&lt;/a&gt; regarding current hot&amp;nbsp;topics -- federal broadband policy, net neutrality, and peer-to-peer (P2P) file sharing. You can read the EDUCAUSE report, &amp;quot;&lt;a href=&quot;http://connect.educause.edu/Library/Abstract/ABlueprintforBigBroadband/46209&quot;&gt;A Blueprint for Big Broadband&lt;/a&gt;&amp;quot;, and visit the &lt;a href=&quot;http://connect.educause.edu/term_view/P2P%2BFile%2BSharing&quot;&gt;talking points&lt;/a&gt; for P2P filesharing issues.&lt;/p&gt;	&lt;/li&gt;	&lt;li&gt;&lt;strong&gt;Music for EDUCAUSE Now:&lt;/strong&gt;	&lt;ul&gt;		&lt;li&gt;&amp;quot;Groove IT&amp;quot; by &lt;a href=&quot;http://www.podshow.com/music/?artist_id=395&quot;&gt;Denis Kitchen&lt;/a&gt;&lt;/li&gt;		&lt;li&gt;&amp;quot;Lorge&amp;quot; by &lt;a href=&quot;http://www.google.com/url?sa=t&amp;amp;ct=res&amp;amp;cd=1&amp;amp;url=http%3A%2F%2Fwww.elteneleven.com%2F&amp;amp;ei=RsjYR8iOGozypgTmnuSqCg&amp;amp;usg=AFQjCNHqsWKV8YxtWkL0n2VeZiLJ96H2qg&amp;amp;sig2=Pe8rRSLlH5yu5ykH9JoKJg&quot;&gt;El Ten Eleven&lt;/a&gt;&lt;/li&gt;		&lt;li&gt;&amp;quot;Guitar Suite I, Movement I&amp;quot; by &lt;a href=&quot;http://www.dantharpmusic.com/&quot;&gt;Dan Tharp&lt;/a&gt;&lt;/li&gt;	&lt;/ul&gt;	&lt;/li&gt;&lt;/ul&gt;</description>
 <comments>http://connect.educause.edu/display/46379#comments</comments>
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 <category domain="http://connect.educause.edu/tag/Broadband+Access+and+Pricing/649">Broadband Access and Pricing</category>
 <category domain="http://connect.educause.edu/tag/ECAR/1298">ECAR</category>
 <category domain="http://connect.educause.edu/tag/EducauseNow/6160">EducauseNow</category>
 <category domain="http://connect.educause.edu/tag/EDUCAUSE_Now/6161">EDUCAUSE_Now</category>
 <category domain="http://connect.educause.edu/tag/ELI/728">ELI</category>
 <category domain="http://connect.educause.edu/tag/Help+Desk/279">Help Desk</category>
 <category domain="http://connect.educause.edu/tag/Higher+Education+Transformation/90">Higher Education Transformation</category>
 <category domain="http://connect.educause.edu/tag/National+Broadband+Policy/651">National Broadband Policy</category>
 <category domain="http://connect.educause.edu/tag/Net+Neutrality/2043">Net Neutrality</category>
 <category domain="http://connect.educause.edu/tag/P2P+File+Sharing/5216">P2P File Sharing</category>
 <category domain="http://connect.educause.edu/tag/Podcasts/691">Podcasts</category>
 <category domain="http://connect.educause.edu/tag/Policy+and+Law/51">Policy and Law</category>
 <category domain="http://connect.educause.edu/tag/Primetime/6147">Primetime</category>
 <category domain="http://connect.educause.edu/tag/RIAA/1040">RIAA</category>
 <category domain="http://connect.educause.edu/tag/Teaching+and+Learning/54">Teaching and Learning</category>
 <pubDate>Thu, 13 Mar 2008 01:46:49 -0500</pubDate>
 <dc:creator>gbayne</dc:creator>
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 <title>E2006 Podcast: Self-Help Clinics</title>
 <link>http://connect.educause.edu/display/16726</link>
 <description>&lt;p class=&quot;MsoNormal&quot;&gt;&lt;span&gt;In this 35 minute recording from the 2006 EDUCAUSE Annual Conference Session, we&amp;rsquo;ll hear from Kimberly Brookes and Susan Lees in a session entitled, &amp;ldquo;Self-Help Clinics: A Pragmatic Approach to Student Support.&amp;rdquo; &lt;span&gt;&amp;nbsp;&lt;/span&gt;Brookes and Lees explain how Simmons College is teaching students to take charge of their own technology in guided self-help clinics on campus. &lt;/span&gt;&lt;/p&gt;</description>
 <comments>http://connect.educause.edu/display/16726#comments</comments>
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 <category domain="http://connect.educause.edu/tag/Conference+Coverage/3943">Conference Coverage</category>
 <category domain="http://connect.educause.edu/tag/EDUCAUSE2006/2173">EDUCAUSE2006</category>
 <category domain="http://connect.educause.edu/tag/EDUCAUSE_ANNUAL/859">EDUCAUSE_ANNUAL</category>
 <category domain="http://connect.educause.edu/tag/Help+Desk/279">Help Desk</category>
 <category domain="http://connect.educause.edu/tag/Podcasts/691">Podcasts</category>
 <category domain="http://connect.educause.edu/tag/Student+IT+Competencies/542">Student IT Competencies</category>
 <category domain="http://connect.educause.edu/tag/Student+Services/286">Student Services</category>
 <pubDate>Wed, 24 Jan 2007 19:17:21 -0600</pubDate>
 <dc:creator>Carie417</dc:creator>
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 <title>E2005 Podcast: Stretch Your Staff with a Departmental Liaison Program</title>
 <link>http://connect.educause.edu/display/2028</link>
 <description>This 41 minute recording provides coverage of the 2005 EDUCAUSE Annual  Conference Session entitled&lt;span&gt; &lt;/span&gt;&lt;a href=&quot;http://www.educause.edu/E05/Program/5085?PRODUCT_CODE=E05/SESS045&quot;&gt;Stretch Your Staff with a Departmental Liaison Program&lt;/a&gt;. &lt;br /&gt;&lt;img width=&quot;351&quot; height=&quot;32&quot; alt=&quot;&quot; src=&quot;/UserFiles/Image/mpasiewicz/apple_podcast_sponsor.gif&quot; /&gt;</description>
 <comments>http://connect.educause.edu/display/2028#comments</comments>
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 <category domain="http://connect.educause.edu/tag/Distributed+Support/277">Distributed Support</category>
 <category domain="http://connect.educause.edu/tag/EDUCAUSE_ANNUAL/859">EDUCAUSE_ANNUAL</category>
 <category domain="http://connect.educause.edu/tag/Help+Desk/279">Help Desk</category>
 <category domain="http://connect.educause.edu/tag/IT+Staffing/229">IT Staffing</category>
 <category domain="http://connect.educause.edu/tag/Podcasts/691">Podcasts</category>
 <category domain="http://connect.educause.edu/tag/Support+Services/70">Support Services</category>
 <pubDate>Thu, 23 Feb 2006 18:23:34 -0600</pubDate>
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 <title>E2005 Podcast: Transformation of Help Desk Services at Rutgers University</title>
 <link>http://connect.educause.edu/display/2020</link>
 <description>This 43 minute recording provides coverage of the 2005 EDUCAUSE Annual Conference Session entitled &lt;a href=&quot;http://www.educause.edu/E05/Program/5085?PRODUCT_CODE=E05/SESS004&quot;&gt;From the Pit to the Pinnacle: Transformation of Help Desk Services at Rutgers University&lt;/a&gt;. &lt;br /&gt;&lt;img width=&quot;351&quot; height=&quot;32&quot; alt=&quot;&quot; src=&quot;/UserFiles/Image/mpasiewicz/apple_podcast_sponsor.gif&quot; /&gt;&lt;br /&gt;</description>
 <comments>http://connect.educause.edu/display/2020#comments</comments>
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 <category domain="http://connect.educause.edu/tag/Customer+Service/276">Customer Service</category>
 <category domain="http://connect.educause.edu/tag/EDUCAUSE_ANNUAL/859">EDUCAUSE_ANNUAL</category>
 <category domain="http://connect.educause.edu/tag/Help+Desk/279">Help Desk</category>
 <category domain="http://connect.educause.edu/tag/OSS+%28Open+Source+Software%29/607">OSS (Open Source Software)</category>
 <category domain="http://connect.educause.edu/tag/Podcasts/691">Podcasts</category>
 <category domain="http://connect.educause.edu/tag/Productivity+Applications+and+Systems/128">Productivity Applications and Systems</category>
 <pubDate>Wed, 22 Feb 2006 17:14:00 -0600</pubDate>
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