EDUCAUSE | Podcasts and Support Services

E07 Podcast: In Plain English, Please: Effective IT Communications

kellywalker — Thu, 15 Nov 2007 13:40:49 -0600

This 45-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Mur Muchane, Executive Director of Information Technology Services, Davidson College and Lisa Trubitt, Assistant to the CIO for Policy & Communications, University at Albany, SUNY. Their session was titled "In Plain English, Please: Effective IT Communications."

The session abstract:

The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a protocol for communicating about IT to non-technical audiences in user-friendly ways.

Commoditization of Core Services: An Interview with Brian Voss and Cynthia Hadden

gbayne — Wed, 20 Jun 2007 12:25:38 -0500

This 13 minute podcast features an interview with CIO Brian Voss and Deputy CIO and Executive Director, UIS, Cynthia Hadden, both from Louisiana State University. They presented a session at the 2007 EDUCAUSE Enterprise Conference entitled, "Commoditization of Core Services".

Given increasing pressures to do more with less, institutions are beginning to look at outsourcing core services to improve quality of service while significantly reducing costs. Louisiana State University has been very successful in outsourcing basic e-mail, one of the most fundamental technology tools in use today.

EDUCAUSE2006 Podcast: Fear Factor and American Idol

Carie417 — Fri, 13 Apr 2007 10:58:22 -0500

In this 32-minute recording from the 2006 EDUCAUSE Annual Conference, we'll hear from Kimberly Brookes and Cynthia Rubino in a session entitled Fear Factor and American Idol: Leveraging Popular Culture for Student Support. They share how Simmons College has used interactive educational programs based around popular culture to teach students to care for their own computers.

EDUCAUSE2006 Podcast: Keeping a Personalized Face on Support Centralization

Carie417 — Fri, 23 Feb 2007 14:41:40 -0600

In this 47-minute recording from the 2006 EDUCAUSE Annual Conference, we'll hear from Tammy Barr, Bradley Greer, and Sandra McGowan in a session entitled Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization. They will explain how Oregon State University and the University of Washington have taken fresh approaches to providing centralized desktop support.

E2005 Podcast: Supporting the Mobile User

podcaster — Thu, 30 Mar 2006 17:38:55 -0600

This 45 minute recording provides coverage of the 2005 EDUCAUSE Annual Conference Session entitled Supporting the Mobile User.

E2005 Podcast: Stretch Your Staff with a Departmental Liaison Program

podcaster — Thu, 23 Feb 2006 18:23:34 -0600

This 41 minute recording provides coverage of the 2005 EDUCAUSE Annual Conference Session entitled Stretch Your Staff with a Departmental Liaison Program.

E2005 Podcast: An Enterprise-Grade Model for Classroom Technology Support

podcaster — Fri, 10 Feb 2006 17:34:51 -0600

This 46 minute recording provides coverage of the 2005 EDUCAUSE Annual Conference Session entitled An Enterprise-Grade Model for Classroom Technology Support.