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Support Services, Training, and Presented at EDUCAUSE Annual Conferences

Recent resources tagged with Support Services, Training, and Presented at EDUCAUSE Annual Conferences.
SourceTitleTypeYearsort iconViews
Library ItemUsing Instructional Design to Shape Technology TrainingPresentations/Speeches2008146
Library ItemAre You Ready? A Systematic Approach to Training New Help Desk StaffPresentations/Speeches2008189
Library ItemNo Train, No Gain: Retooling Customer Service Staff into IT Support ProfessionalsPresentations/Speeches2007354