Support Services, Training, and Presentations/Speeches

Source	Title	Type	Year	Views
Library Item	Using Instructional Design to Shape Technology Training	Presentations/Speeches	2008	146
Library Item	Are You Ready? A Systematic Approach to Training New Help Desk Staff	Presentations/Speeches	2008	189
Library Item	Hiring, Training, and Retaining Help Desk and ResNet Student Staff	Presentations/Speeches	2008	152
Library Item	Delivering End-User Training in Less Time, with Fewer Resources	Presentations/Speeches	2008	136
Library Item	How to Make Support Easier Through Effective Training	Presentations/Speeches	2008	82
Library Item	No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals	Presentations/Speeches	2007	354

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