Support Services, User Training, and Presented at CAUSE Conferences (Archives)
| Library Item | Tutoring Faculty in Their Offices: Taking Instruction to Where It Is Used | Articles, Papers, and Reports | 1998 | 4552 |
| Library Item | From Apathetic to Energetic: How Our Student-Run Computer Lab Became Customer-Service Focused | Articles, Papers, and Reports | 1998 | 4516 |
| Library Item | Reengineering Customer Assistance: The Good, the Bad, and the Ugly | Articles, Papers, and Reports | 1998 | 4798 |
| Library Item | Distribute the Work--and the Resource: Syracuse University's Distributed Computing Environment | Articles, Papers, and Reports | 1998 | 4820 |
| Library Item | Technology Training Center (One-Stop Shopping) | Articles, Papers, and Reports | 1996 | 5307 |
| Library Item | Taking Time to Train Students | Articles, Papers, and Reports | 1995 | 5143 |
| Library Item | User-Driven Training -- A Strategy For Support | Articles, Papers, and Reports | 1993 | 5711 |
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