| Library Item | One Size Does Not Fit All: Models for Support and Training Partnerships in Virginia | Articles, Papers, and Reports | 2000 | 4567 |
| Library Item | Tutoring Faculty in Their Offices: Taking Instruction to Where It Is Used | Articles, Papers, and Reports | 1998 | 4552 |
| Library Item | From Apathetic to Energetic: How Our Student-Run Computer Lab Became Customer-Service Focused | Articles, Papers, and Reports | 1998 | 4516 |
| Library Item | Reengineering Customer Assistance: The Good, the Bad, and the Ugly | Articles, Papers, and Reports | 1998 | 4798 |
| Library Item | Distribute the Work--and the Resource: Syracuse University's Distributed Computing Environment | Articles, Papers, and Reports | 1998 | 4820 |
| Library Item | Technology Training Center (One-Stop Shopping) | Articles, Papers, and Reports | 1996 | 5307 |
| Library Item | Information Technology Support Services: Crisis or Opportunity? | Articles, Papers, and Reports | 1996 | 5367 |
| Library Item | Taking Time to Train Students | Articles, Papers, and Reports | 1995 | 5143 |
| Library Item | User-Driven Training -- A Strategy For Support | Articles, Papers, and Reports | 1993 | 5711 |
